Domino's Pizza — Restaurant in Snellville

I placed an order online Saturday December 5, 2020 ar 3:22pm. I ordered 4 pizzas to be delivered to Masterpiece Mixers At 7:15pm as we were having our office Christmas party. After 7:15 came and went, I called this Dominos at 7:40 and was told by who I later learned was Haley, the manager, that they only had 3 drivers and if I wanted the pizzas at 7:15 then I should have ordered for pickup. She said it would be another 30 minutes. The order confirmation clearly states that if there is a problem with the order they will call. They could have called me between 3:22 and 7:15 to let me know picking up the pizzas might be better. I called again at 8:20. Haley informed me that I had just talked to her 20 minutes ago according to her call log. It was obviously much longer than that. Again, it’s on the way. My last call was at 8:52, we talked 6 minutes. This is when Haley informed me that the pizzas had not left the restaurant. This is after I asked if the pizzas were even on the way because our party was to end at 10:00. She also said she was the manager and when I called to complain to the manager tomorrow I would be talking to her again. For some reason she called me back at 8:59 to tell me again that she was the manager and If I complained, I would be complaining to her. I’m wondering if she was covering her self because the confirmation invoice says if there is a problem with the delivery and they tried to call but got no answer the pizza would not be delivered. I’ve never experienced someone so rude and unapologetic. She acted like it was my fault because I ordered pizza from them. Needless to say our group of 12 didn’t get dinner. I would recommend staying away from this place. I have no idea if Haley is really her name, she wouldn’t give me her last name. I have no idea how if she is really the manager. We have ordered from this Dominos many times but never again. Papa Johns or Johnny’s from now on. I plan to follow the chain of command to let Dominos know what happened and certainly to make sure my credit card...

I am sharing my recent experience at your location, which unfortunately was quite disappointing. I used the drive-through to pick up my order, and the staff informed me that my food would be ready in 5 to 10 minutes. I decided to park and go inside to wait for my order. Upon entering, I noticed that my name was displayed on the screen indicating that my order was ready. However, when I approached the register, the staff member told me that my food was not ready, contradicting what I saw on the screen. When I pointed this out, the employee responded dismissively, saying it was not his responsibility to manage the screen and suggested I contact corporate if I had an issue. I found his attitude to be unprofessional and unhelpful, especially in a customer service setting. When I expressed my concern about his attitude, he remarked that I shouldn’t tell someone in America who prepares my food how to act, which I found entirely inappropriate. This experience left me feeling frustrated and unwelcome. I expected better service and communication. Unfortunately, this incident has made me reluctant to return to this location in the future. I hope you can address this issue, as I believe it is important for all customers to feel valued and respected. He also stated that this was his establishment and that he had the right to refuse service. While I understand that employees have the authority to manage their establishment, I believe that it should be done with respect and professionalism. Raising his voice and speaking to me in an unacceptable manner was completely unwarranted and further contributed to my negative experience. This behavior is not only unprofessional but also creates a hostile environment for customers. As a result, I am not returning to this location. I hope you take this feedback seriously and work towards improving customer service standards. Every customer deserves to be treated with respect. Thank you for your...

I really wish I could give zero stars. Placed order online, watched until it said ready then left my house. I get to location and employee is finishing up two other pizzas and boxing. I waited patiently, not rushing the situation. He then started looking for my order and realized they never even made it. I'm not sure why you would update online to say finished and you haven't even started my order. The guy says unfortunately it didn't get made, we got busy, give me 10-15 minutes and it will be ready. I said ok, no issue, I understand. I went back out to car to wait. Came back in 18 minutes later and got my pizza. I said since I was inconvenience can I have a little discount, the guy says I can only give you a free drink, I explained I don't drink soda so that's not ok with me. I would have taken the amount the drink cost off my pizza bill or anything else he would have offered, but it was nonchalant and he said yeah the card machine is ready for your payment. I said can you provide some type of discount since I basically waited 40 minutes for this pizza. He said I told you I can only give you a free drink. I said ok and left the pizza there. I have decided this year I will not let anybody play in my face, so they can keep pizza and energy that created pizza because in this day my time is expensive and you waisted it, so you won't get my time and my money to build your company with messed up customer service. So you lose the same thing...your time making the pizza and the money for ingredients used. The only way your company thrives is because of customers, fix the experience, so people will not drive 7 min to another location, cause it's that close and every place is a different franchise owner. The difference between one making 7 figures and the other barely making 5 figures is the way you treat people. That's...