Pleasant Paws "Inn the DogHouse" — Local services in Snellville

It truly saddens me that an owner would reply with a bold LIE and add her employee K in agreement. It is just despicable. To add writing a lie about your customer and her experience on top of being disrespectful and mistreating me speaks volumes and just proves true that you need to be properly trained and not have any further interaction with the public. I pray your elders read this and do something about your behavior. It is repulsive to read the lies you wrote about today’s interaction. Again you don’t have any business integrity. In addition I pray that employee K. does not feel obligated to uphold your lies because she needs her job. You need truth spoken to you so that you somehow self reflect and become better. You will never grow as a professional if you continue to LIE to yourself and others excuse your behavior. Do better. Be better for your family’s sake, hard work and dedication. You owe it to them and everyone that walks through your doors 1 or 9 times. It makes no difference the number of times he has been there. We were still paying customers. To even point that out reflects your immaturity. They say you don’t really know someone until they open their mouth and in this case a Lie will never prosper.

This is My original statement below: My Pug was scheduled in advance to stay for 5 days through the Thanksgiving holiday weekend. Upon arrival, I informed (helpful employee K.) that my dog’s food was being shipped and on the truck so I would be bringing it back later (same day). The woman who only identified herself as the “owner” (whom I’ve never met prior) persisted to ask me questions about how much food he should get. I repeatedly said I can talk more about his food when I return with it. I had my 2 year old grandson with me and simply wanted to drop off my dog timely and get back to meet the delivery. She ignored my wish to talk about his food upon my return. Instead she continued to ask the questions before she would take my dog to the back and I answered them. She then stood there and made me wait while she looked over all the notes again until finally saying; “that’s all I need”. She then decided to accept my dog. I didn’t say anything. She was very passive aggressive and it was very clear to me that she was HOSTILE. I went outside and expressed the disrespect I experienced to the kind employee K. That’s when “the owner”approached (with my dog still with her )and said “what disrespect?” Because she was extremely Hostile I said “I am not talking to you. I am talking to employee K. I wish to express my experience with your employee so that perhaps she can explain it better. She said “I am the OWNER and you can take your dog and we will not be servicing him in the future”. I asked for my dog’s bag and went to take my dog and grandson to the car to ensure they were secured and safe. I then went back in to request my $50 booking refund. This experience was horrid. This woman has no customer service or respect for her patrons. Her dismissive regard for her customers is atrocious. I met elders who were the owners since my dog began boarding and I believe they would have never allowed a Customer to be treated this way. If the next generation of “owners” are more concerned with “flexing ownership” instead of being customer oriented and caring about the customer and their needs, then I say this is not the place to spend your money and continue to invest in a business that sees no wrong in the I’ll-treatment of its customers. A real owner of an establishment would be open to hear constructive criticism and make attempts to seek clarity and improvement from its loyal customers. Just because you are perhaps born into a family business, does not mean you have the class, demeanor or servitude mindset to run that business. Perhaps this woman should not be in the lobby receiving customers at all until she is properly trained on Customer service etiquette. I will never beg to spend my money with any establishment that is hostile to me and mistreats me. Never. And neither should you....

I hate to leave a negative review but believe in speaking my truth. I boarded my dog Fluffy here for the first time last week, for a quick 4 day trip. Upon pickup, it appeared all had gone well. Though I hardly saw any pictures (one picture only) of her playing on their social media pages during her stay, I assumed all was well. Fluffy seemed fine when they brought her out. However, its been a week today and things have changed. Over the last few days, I've noticed Fluffy seemed to be breathing weird and making a grunting sneeze with a runny nose. I didn't think anything of it at first, my lightbulb was delayed. She's also been making a very weird noise when sleeping like she's having difficulties breathing/snoring. Then last night I noticed an excessive amount of mucous coming from her nose. Then it hit me! She caught a bug from her stay here. When I examined Fluffy's bedding area here at home, I notice she has been apparently sick with this for the last several days due to the nasal discharge I found dried up on her bed. She is fully vaccinated including the "boardetella" vaccine which is supposed to be a requirement for any dog to board. Outside of being there, my dogs do not and have not had contact with ANY other dogs. My point is, I knew she had to have caught it there. I then called them to let them know Fluffy is sick and to ask if they had other folks complain about their dogs coming home sick? Richard did admit he has gotten a few other calls with this concern. That tells me exactly what I suspected that my dog caught it there! I didn't get into the blame game but I did expect an apology at a minimum. Instead, after initially admitting he rcvd other calls about the same issue, he kept implying she could've caught it anywhere? That makes no sense at all due to my dogs being home and not coming into contact with any other dogs outside of Fluffy boarding there last week. I realize these things do happen with boarding exposure to so many other dogs but a simple acknowledgement of her catching it there and an apology would've been appreciated. Not the best experience for a first time client-

Update: I see another client posted a review about their dog also CATCHING KENNEL COUGH AT YOUR FACILITY days after mine came home sick! So what's the common denominator here Richard? I'd imagine there are more dogs that got sick but is somehow under the radar. You having first hand knowledge about other sick dogs at your facility but suggesting Fluffy possibly got it elsewhere is what was RUDE and deceitful. At 7 years old my dog HAS NEVER had kennel cough until boarding there with you. I stated she got it there because it is a FACT she DID. She hadn't been any place else she could've come in contact with a sick dog outside of your establishment. When I explained that and rcvd PUSH BACK from you, is when I said what I said and had every right to. Key word here is accountability or lack there of....Again, instead of DEFLECTING and DENYING, an apology was warranted at a minimum. As a first and LAST time customer, I trusted and paid you to provide responsible compassionate care for my dog. When I told you she was healthy until she came there, I meant that because its true. You should've taken responsibility and apologized. Yet you have the nerve to tell me what I should not say but show no concern for my dog getting sick and the inconvenience? The audacity is mind blowing not to mention the additional cost I incurred to have her treated. Thank God I followed my mind and chose not to board my 11 year old dog with you and kept her home. Her getting sick could've been life threatening. Funny you didn't deny it on the 2nd kennel cough review made by that disgruntled client but gave me smoke and mirrors....

I’m a pet parent of a teacup poodle that is 16 years young! Miss Ruby is a vivacious healthy and smart poodle that is very well taking care of and extremely loved! She was doing exceptionally well PRIOR to her visit for a general grooming appointment. OUR BOO THANG… came home with an infected EYE, and we immediately rushed her to the vet. Our veterinarian says something got in her eye but of course we don’t know what happened.

When we called Pleasant paws to inform them of our baby Ruby’s eye… they became defensive. I spoke with the owner while at the veterinarian to inform them that her eyes were irritated immediately after being groomed and we believe some soap/ sprays or something else got inside her eyes. Of course… they said we use all the best products, and had zero compassion for our baby and told us we shouldn’t bring her back as though it was Ruby’s fault! We are distraught because our baby is older and has been doing so well up until this grooming appointment. She is now having to use drops in her eyes daily because of this issue!

Not to mention the money we spent every week taking her back and forth to the veterinarian for check ups for her eyes. Thank GOD we could afford it but paying all this money/extra money simply because the groomers at pleasant paws were NOT pleasant to our BABY! This is so sad because she was a regular client and we always tip extremely well. However if you LOVE and CARE about your Baby’s well being… I BEG YOU… please don’t take your baby there. We are so grateful our baby is fighting back and is still her vivacious self but she can NOT see as well as she use to before we allowed them to groom her. I don’t like writing bad reviews, but I wish I could’ve been warned to save my...