The Oxford Saloon — Restaurant in Snohomish

My wife and I have eaten here twice, and attempted a third time this last weekend. In the first two times, I though the food was pretty good, but the service is so slow you have to wonder if the staff is moving at the pace they do on purpose, like it's part of the novelty or something. But yesterday we got there at around 1:15 with our 4 year old son, with plenty of time to eat and then meet our friends to pick pumpkins at 2:30. We easily found an open table, and sat down. My wife ordered a burger, I ordered fish tacos and we ordered a grilled cheese sandwich for my son. By the time 1:45 rolled around, with no food in sight, we were starting to get frustrated, and worried we would not make it to the farm on time. My son, bless his little heart, was holding up like a trooper. As one dish arrived at 1:55, which was his grilled cheese sandwich, we saw that it had barely been thrown on the grill enough to brown the bread, and the cheese was completely uncooked and still in slices. The other food never made it to the table, as I took the plate back to the waitress. I told her of the condition of my son's sandwich, who was now crying because he was so hungry and literally had this sandwich pulled out from under his eyes. She looked at me and said "sorry about that", with a look that sort of said "yeah, this happens a lot here". We burned through almost an entire hour waiting for food that should've been 15 minutes to our table, tops. We never ate there, decided to walk over to First and Union Kitchen, where the service was perfect and the food was delicious. Needless to say, we did not make our pumpkin window. And that was the third strike...

I was extremely disappointed with the way we were treated at this establishment. My friends and I had already ordered food — steak and prawns — and were prepared to pay. However, when we questioned the service, the situation escalated. Instead of handling things professionally, the waitress declared that we were “cut off,” smashed my drink, and even refused to serve another member of our party based solely on my friend’s comments.

Part of the issue stemmed from a miscommunication. The waitress indicated that she “didn’t want the person to barf,” but my friend did not understand what she was referring to. This created confusion and a disconnect in communication. Instead of clarifying, the staff assumed the worst and acted on that assumption, which was both unnecessary and unprofessional.

Afterward, we went across the street to another bar, where we were treated respectfully and without judgment. The contrast made it clear how poorly we were treated here.

While I understand that establishment has the right to refuse service, the way it was carried out was rude, presumptive, and self-righteous. Their actions not only embarrassed us but also cost them business. As a hardworking mother enjoying a night out and discriminated against. No customer deserves to be treated in such a degrading way.To also state it’s illegal to be intoxicated was false public intoxication is not illegal. If we were causing a problem then in that case public intoxication would have been...

My friend's band was playing here so I thought I'd stop by . When I walked up to the door , there were two or three people standing well down the sidewalk to the right smoking and chatting. I offered my ID to the door man/bouncer/whatever and he got up right in my face and rudely said " Hey, if you think you are getting in, you need to get in line and wait LIKE EVERYBODY ELSE ! " I looked at the pack of smokers about 15 feet down the sidewalk and said "wow, I didn't realize that circle of people smoking way over there was a line,SMART ASS ! " and walked away , with all my money I was going to spend there.

All this idiot should have said was "hey, we got a short wait, so hang out for a second and we'll get you in" , or something to that effect, but he seized the opportunity to be a dick about it instead. Especially frustrating because the "line" wasn't anything even close to resembling a line, to begin with...and what crowded bar doesn't have a gaggle of people out smoking in front of it these days, anyway ?

This was on Saturday , 01-30-16 at around 9:00pm. I hope the owners read this because they really need to think twice about posting a jerk like that at the front door to run off customers with his pissy attitude. I will make it a point to avoid the Oxford from now on...not like there aren't half a dozen other places that I can spend my money within a...