A&W Restaurant — Restaurant in Soda Springs

TERRIBLE!! I've been hearing for a few months that there's new ownership, and this place has really turned around. The Soda Springs A&W/Taco Time has always had a bad stigma attached to it, because former owners haven't cared too much to make it a nice, respectable fast food joint. I tried it once in 2013 when I first moved here, and vowed to never eat there again.

With all the positive talk, I decided to give it my first try in 7 years, but ohh man, was I disappointed!!!!

First issue is that I ordered one A&W kids meal and asked for chocolate milk.... nope, all out. Ok, I'll take a root beer. No, they don't have any............... Really?? The A&W ROOT BEER RESTAURANT doesn't have ANY A&W Root Beer?! More than a little annoyed, I asked what caffiene free options they had available..... Water. They had water. I then asked if it would at least lower the price, since no drink could be provided with the kids meal. No, sorry. I was literally told that I would get charged regardless.

I was on a time crunch, and didn't really have another choice at that moment, so, incredibly irritated, I continued with my order. I ended up ordering the 3 PC cod basket for myself, and cheese quesadilla for my son, as well as cheese curds for us all to share.

When I got to the window I remarked about how surprising it was that they were out of root beer, and was told "yeah, it's Memorial Day Weekend", with an uncaring shrug. It was the Friday preceding the holiday, before 5 pm. Memorial Day Weekend had literally only just BEGUN. So, that was the poor excuse they were told to use to cover for the owner, who had EXTREMELY poor planning....? Wow.

It took me almost 10 minutes after I ordered to get my food- and they weren't busy AT ALL, BTW. The restaurant part of the convenience store was completely dead. Again, it was before 5pm, on the Friday before Memorial Day, but I guess I beat the dinner rush.... And when I FINALLY got my food, had thought about it long enough to ask about the fact that since I was paying for a kids drink, I was sure the C-Store they were openly attached to had individual cans of soda for sale, and couldn't they just go grab one of those since they were COMPLETELY out of caffiene free options..... AGAIN, NOPE.

They weren't allowed to do that. I asked if there was a manager available I could talk to about this, and wow, NO, THERE WAS NO MANAGER ON DUTY.

So not only does the new owner not actually care enough about customers to properly stock up for a big weekend, apparently the employees also are just not motivated enough to get the orders done quickly, or even provide basic customer service. And, WHO RUNS A RESTAURANT WITHOUT HAVING A MANAGER ON SHIFT?!?! Seriously?!

As for the food- it was underwhelming to say in the least. The kids meals were ok I guess. The cheese curds were fantastic, and literally the best part of the experience. THE FISH. WAS. HORRIBLE. I couldn't believe how much I paid for literally the WORST fish I had ever ordered from a restaurant. I could get a fish and chips meal that's 100% better (for the same price) at the Wagonwheel restaurant in Lava..... If I'd had time. The fish was overcooked and rubbery. It was actually worse than the cheap breaded fish fillets in boxes at the grocery store. The breading was cakey and thick, with only a tiny, thin piece of fish.... And they couldn't even be bothered to throw a couple lemon slices in with the meal........

I recently was driving through and visited the A&W in Soda Springs, and unfortunately, my experience was less than ideal. After placing my order, I witnessed something that was both off-putting and concerning. Two off the clock employees were at a table in the A&W , one of whom was rubbing cortisone cream on the other's arm (looked to be a allergic reaction or maybe poison oak I am unsure, but it was very offputting and very visible.) What happened next was even more troubling: they both then walked behind the counter into the kitchen neither of them washed their hands before they proceeded to grab food, serve themselves ice cream and soda. Mind you the arm was COMPLETELY exposed in the kitchen where the food was being made. To make matters worse, when the one girl came out from behind the counter, her behavior became confrontational. The lack of hygiene and professionalism in this establishment left a bad impression on me. It was absolutely disgusting!! I wha this with my own eyes I understand that mistakes can happen, but this was particularly unsettling. I hope that the management addresses these issues to ensure that future customers have a much...

Every-time we go there they mess up our order no matter what it is. Today I had my boyfriend get me four bean and cheese burritos with no onions and to add sour cream. I was on the phone with him when he ordered to make sure he got it right (I am pregnant) he got home I checked and there were only two burritos with onion and sour cream. He went back and tried fixing the order and she argued with him that we were wrong. SHE READ THE ORDER BACK TO HIM TWICE WHILE I WAS ON THE PHONE AND STILL GOT IT WRONG. Whenever I order burritos from there it ALWAYS has been wrong. It also took over 20 minutes to make the food. This was really irritating. The fact that he had to buy TWO more burritos on top of the four we bought because she says he was wrong. EVERY-TIME they mess up and I keep giving them the benefit...