Starbucks — Restaurant in Soledad

Google completely screwed this up! This review was for Cambria Pines Lodge. No idea how this became a review for a starbucks. 🤔 First impressions... 15 people in line to register ahead of my wife... 15 more behind her. I had plenty of time for a glass of wine. We get to our room to find dirty laundry in the shower. Housekeeping brought us a lot more. 🤔 Something lost in translation. We had a wheel chair room, and we found the shower head wrapped around the bar. See pics. Upon closer inspection, the sliding bracket is broken. See pics. Shower head bracket won't adjust. It stays at the highest point. Some idiot placed a screw to prevent the shower head from adjusting. See pic. Ah, that answers the bar confusion. At something like $450 a night, (my wife booked) you'd think they could afford a working shower head adjustment bar just to keep the ada room in compliance. Mixed bag on staff: some very friendly and some with an attitude and not friendly at all. It's either 5 or 2 stars for staff, but there were more 2's than 5's. The lodge is old and rustic and looking a bit haggard. The dining area is just old looking. We had breakfast there, and it was average when compared to any other hotel that serves a complimentary breakfast. Our room was large with 2 beds, a sitting area, and a fau fireplace. There was a small tv in a large armoire. The tv would be impossible to see at any distance without binoculars... ok, maybe not 'any' distance, but by today's standard, in such a large room, it was small. The room appeared clean, save some debris on the carpet, and was quite comfortable including the bed. This stay was during their Christmas Market which may may be responsible for some of their unhappy staff and draconian rules. For me, totally over priced for what we got. My wife is less unhappy than me and we might have to go back with the grandkids next year. I hope they have the shower head...

This place is a regular Starbucks but my problem is the manager. This person does not know how to treat a paying customer and I hope upper management replaces this person I went to purchase a reusable cup for my wife in Christmas eve so I could give it to her as a present and an employee named Ethan helped me and even though they didn’t have the cup I wanted on display, Ethan searched for it and found one similar I was very happy and I thanked him a few times. When he tried to scan it he encountered an issue and asked for help The manager (a bearded guy) came to help but quickly gave up and just said no Not for sale and Ethan apologized and I said at was ok I thanked him for trying but I left empty handed. My intention was to purchase an item, in a business that should be able to help customers. I as a manager in a different business I appreciate all sales and all my customers, I make sure that if an employee brings me a customer problem or will solve it. Specially something so simple as a sale.

I know this guy was management because the previous day he was having an employee meeting when I went for coffee with my wife I will not be going to this place any more and when I get sturbucks gift certificates I will just re-gift them to other people from other places and I will share my story This guy does not understand customer service and does not care about his customers even on...

We visited Soledad Starbucks on a Sunday morning. The first thing we noticed upon walking in was that it was hot inside and flies were everywhere. We ordered two drinks, an oatmeal, a lemon loaf and a coffee mug to take as a gift. The coffee mugs displayed in front were all dirty with visible residue on them. We chose one that was the least dirty figuring we could clean it ourselves. My oatmeal was the first thing that came out and I immediately realized the cashier had put way too much water inside and there was no fix for how watery and runny it was. I ended up not finishing it because it wasn’t good at all. My cold brew had no ice and was lukewarm by the time I tried it. There was a ridiculous amount (close to 2 inches) of foam at the top which I have never seen in a cold brew I’ve ordered from Starbucks. The bathroom was frankly disgusting and not clean. I was surprised to see the state of this store which is considerably worse than any other Starbucks...