Domino's Pizza — Restaurant in Somerset

Once I got past my childhood pizza party memories, about cardboard Domino's and those annoying kazoos, and gave Domino's another shot, I mean, face it guys don't we all owe them that much, I mean for putting up with us snotty nosed kids, no wonder the mascot was the ,"Noid" because he was always annoyed. That being said I am so thankful I looked past all that, because I was most definitely impressed, so impressed that I order from here so much, all of the team members there know us by name, know what we order, and approx what time, so really I am not sure if Domino's has turned over a new leaf and became a gourmet pizzaria or if it's just the great customer service that these guys provide they don't provide service during the sale only they go that extra mile and provide service before, during and after and all areas in between. This is an unmatched service, not only unexpected, but unheard of especially in a town where it seems no restaurant has good food and good service, you take your pick one or the other, of course there is always the option of neither one also, because they are abundant as well! But Good Job...

The last few times I tried dominos the pizza was fine but the waits were awful. Last night at 6:49pm I ordered carry out while I was shopping at Walmart. The app advised me to wait until until 6:09 to 6:19 for pickup. I go to the pickup window around 6:15 and I wait for 10 min before anyone cared to ask who I was. They tell me it’s not ready and to wait. Couple more people tell me it's not ready. Around the 6:20 the manager tells me I’ll be waiting and I should pull to the front and they will bring it out. Long story short, I never received a pizza until I went in asking about it an hour later. They then tried to give me a cold pizza. When I refused they would not give a refund until I caused a seen. They had to literally call the person who owned the place to get a refund. The store manager “Emily was useless and acted like it was my fault she was incompetent. They are always late and the pizza isn't what it used to be. It's a shame poor management can ruin one of my favorite places for fast pizza. All I can say is go to Pizza hut at least they...

One of the best and quickest experiences I've had at a Domino's in a long time and quite possibly ever. Every employee there on Saturday night was customer focused, expedient, and professional. It was so fast and efficient that I even forgot to pay at first and almost left before I realized it. As I was walking back in, the new team member(who did an excellent job) was just realizing the same thing and was so grateful that I came back in. We all make mistakes, especially being new at a job, so don't give him too much hassle. Because that is a teachable skill and something that can be fixed, but what you can't do Domino's, nor anywhere else, is teach what the employee naturally has...drive, commitment, good customer service skills, and passion. Keep up the good work to all of the employees last night and I hope Domino's takes care of you all, because good help is hard to find today, and you have 3 on the same shift. Thanks again to the crew for the...