Bagel Factory 2 — Restaurant in South Carolina

The little bagel factory with a big heart. With 5 locations and ever growing The Bagel Factory has been baking authentic, made from scratch bagels, baked goods and breakfast/lunch every day. Now with over 17 different bagels, 10 different spreads, a breakfast menu of omelettes, pancakes, French Toast, breakfast wraps and other egg platters. For lunch, hot and cold sandwiches, wraps, paninis, quesadillas, burgers, soups and salads. Daily specials are available Monday thru Friday. This location is pretty basic with an order counter, coffee station, bagel rack and baked good display and 5 cafe style booths in a limited area. This Friday morning business was steady with Nikki keeping the line moving with efficiency and friendly banter from behind the counter. We were able to snag one of the just opened tables and after ordering at the counter soon enjoying our breakfast. The Western Omelette was nicely stuffed with ham, peppers and cheese (no onions), a side of crispy, seasoned Homefries and a cinnamon sugar dipped bagel with brown sugar cream cheese. Bagel was soft with a chewy texture and a good amount of sweet cream cheese. The breakfast was sizable and easily shared by two and very appetizing. Kudos to Nikki for her inviting, welcoming personality and to the very seldom seen and/or recognized crew working in the kitchen. Thanks for an enjoyable dining experience. Will need...

Horrible Horrible Customer Service...Called today on Monday (11/28/22), several times for over an hour before they supposedly closed, and the phone just rang and rang with no answer...Googled the store hours which said they were open so i drove all the way over there and saw they were indeed open! Walked thru the door just to be met with an attitude from the young girl working the counter! She stated sorry we close in 15 minutes! I was little dumbfounded because if they were closing in 15 minutes it meant that they were still open right? I asked politely if they had any more bagels and she repeated herself with a smirk that they closed in 15 minutes! I explained that although I understood that I had also called for over an hour with no answer! She smirked again and said sorry! I said don't worry about it and walked out! As I was walking out she made some unnecessary comment under her breath! I didn't have time for her BS so I just kept on walking! She was obviously more worried about getting out of there then serving the public...And her ridiculous attitude proved it! We will be taking our business elsewhere from here on out where it's actually appreciated and not looked upon as a burden!!! Don't waste your time here unless you love bad...

Subject: Disheartened by Recent Changes at My Former Favorite Bagel Store

I must express my profound disappointment with the recent transformation at the bagel factory I've cherished for the past five years. Ever since the change in ownership, the quality of service and product has plummeted to an alarming low.

Gone are the days of generously slathered cream cheese on their once-delicious bagels. Now, they arrive nearly barren, leaving a noticeable void that used to be filled with flavorful spreads. It's disheartening to witness such a blatant neglect of an integral aspect that defined their offerings.

Moreover, the staff's attitude has taken a sharp turn for the worse. The warmth and friendliness that once made the experience memorable have been replaced by a palpable rudeness that leaves a sour taste in my mouth. It's astonishing how quickly a once-thriving establishment can lose sight of what made it special.

I find myself hesitating to return, weighed down by the sad reality that a place I held in high regard has succumbed to a decline in quality and customer care. The new ownership has failed to honor the legacy of this bagel factory, and as a long-time patron, I am deeply disheartened by the stark contrast between...