Japan House — Restaurant in South Carolina

With the line of work that I am in I deal with very angry and upset people ALLLLLL DAYYYYY long. I was taught a long time ago that if you can get the angry/upset people back on your side you have done a fantastic job. There’s NOTHING better than a retraction from an angry customer telling the world you have handled a situation well.

If you decide to eat at Japan House 1- be prepared for very TERRIBLE customer service. Hands down the rudest people I have ever dealt with (aside from one girl who has had her parents teach her about empathy). 2- check your bank statement bc you were probably charged twice. When you bring it to their attention of the incorrect charges showing on your bank statement be prepared for a child to get an attitude with you to the point you want to give them a whopping because they are, indeed, children. 3- if you are charged twice, you will probably have to fight to get your money back. A whole different side of me came out when the child was refusing to give me MY money back that they wrongfully TOOK from me. 4- the manager/owner does not care about your business, your time, or his business in general. If you are a parent of one of the children that work at Japan House, you should be worried bc their manager is leading them down the wrong path and they will fail in the real world due to his guidance. ANNNDDDD, he talks negatively about them. (Trying not to cuss here.)

I very rarely give negative reviews. Simply because I feel like sites that allows reviews are places for ONLY disgruntled people. I have only given a bad review one time before this one and it wasn’t even a restaurant. I typically only spread positivity on these sites when it’s deserved. However, my situation was handled so poorly I feel obligated to warn people.

I made an order and paid for it online. My husband didn’t know I had already paid for the food. He went to pick up the food and they charged him again for the food that was not ours that he was given. He realized the order was wrong went back in and got the correct food and they offered a $4 refund. 🙄 I checked my bank statement and saw 2 charges. One for $28 and some change (my order with an undeserved tip) and one for $34 and some change. Called the restaurant to let them know I was double charge and a girl argued with me because she “offered to give him $4 back the night before” and was refusing to give me MY $35 back. I got stern, blah blah blah, she was rude, blah blah blah. Tons of verbiage was spoken to her, blah blah blah. Fast forward. They called me to “give me my refund” in which I had to drive to the restaurant to receive. I asked to speak to the manager/owner, he wasn’t there. They had an envelope filled with $29 and some change that didn’t match the amount I was owed. The girl that had the attitude on the phone slouched over the register, rolled her eyes, like the entitled brat that she is. I even asked her how she would feel if someone wrongfully charged her $35 and refused to give it back. The one girl, that had some sense, called the manager/owner to get his ETA and told me when I could come back. She even called and told me when he returned. I’m assuming these children HATE being thrown to the wolves to fend for themselves against real life problems. Drove back to the restaurant to have the owner/manager not value my $28-$100/week I spend at this restaurant. An average of $5,000 of my money/year goes to this ONE place. The only thing he did was talk negatively about the girls he had working for him and the only thing he would do was talk to them. I shook his...

Hello, I went today to pick up 5 California rolls and paid $40. Turns out they charge $1 for like a small jar of spicy Mayo. Location I went to is In Inman on Asheville Hwy. I live near by and like their food but every time over the phone and at the window in drive through, ladies are always very rude . I tried to ignore and be patient. But today was the day when I decided that I will never order here again because of how rude the personal is . I asked for the receipt, they print me a receipt and there is no details on the receipt, just the total amount ! How is that even helping me ? So I had to call and deal with the lady that was rude all the time . Please fix your receipts and train your personal to be more polite and professional. Food is good but the stress of dealing with your employees is not worth it ! I can go anywhere in this country and find me good food . I do not have to order at your place . Please train your employees to be nice and treat people with respect!

On the positive note , I had a very positive experience at the boiling springs location. In contrast, personal was great. I have the issue with the...

Updated - Placed order online as we have many times before, waited in line for about 10 minutes before pulling up to the window. Once at the window, three different people came to ask our name and what we ordered... another 10 minutes goes by before they come back and tell us "we just got your order" although the order confirmation had been sent over 30 minutes beforehand, were asked to pull up and park. Another 20+ minutes later, our food was brought out. Total time invested in that ordeal was over an hour (including travel time to and from the restaurant which is about 10 minutes round trip). If we hadn't already paid online, we would have left but the staff didn't seem competent enough to issue a credit card refund. We used to go here weekly and I had previously given a 4 star rating. My advice is don't order online. For the $30 plus tip my husband and I usually spend for dinner here, the food isn't great enough to justify the problems we...