Jersey Mike's Subs — Restaurant in South Carolina

Today I had a similar experience as Erin Bachelder who posted a review a month ago. I love Jersey Mike’s subs and purchase them often. The staff is always great so in turn, I always tip 20%. I was in this location this morning February 1st between 11:00 and 11:30am. When I started to place my order, I made the mistake of saying I would like a large number 8 instead of saying “Giant” and the very sarcastic guy with the bad attitude that took my order, says to me sarcastically “There is a large board on the wall behind me with the correct names of the sizes and the types of bread, so which one do you want?” I corrected myself and said I wanted a Giant number 8 and before I could tell him what bread I wanted, he says “Again! There is a large board”. I cut him off at that point and told him what bread I wanted. I have never had this experience at any Jersey Mike’s before. There was only him and a young woman working and I was the only customer there during this incident. I might have been a little understanding if it was busy. The young woman was wonderful, so I feel bad that for the first time ever, I did not leave a tip because I knew he would get half. So unfortunately she lost out on a tip because of him. I don’t know his name because he didn’t have a name tag on, but if you check the schedule for today, you should be able to know who I’m talking about. Since I’ve had a similar experience as Erin Bachelder, I have to assume it’s the same guy. I will not be coming to this location again unless he...

I love Jersey Mikes and frequent them often but this location is lacking in everything, from customer service to cleanliness. When waiting in line an employee was taking a phone order and he told the customer multiple times to hurry up because with her order because he had people coming in, and she needed to have it ready to go before calling. It sounded like she was placing a catering order for a business and so of course it would take a little longer than a regular order. At one point he got short with her and told her "why don't you just come in to order?'... why would she want to do that for a catering order?!... By the time we ordered, the same man pointed to the board and said "follow the board now what do you want?" The first person in the group had already ordered while he was on the phone, and when we told him that he said "well you didn't tell ME so do it again". Who in their right mind thinks this is appropriate customer service? I'm not expecting fine diving service, but simply speeking without absolute rudeness and impatience is just the minimal of customer service expectations. This employee needs to learn there will be times you'll be overwelmed and stressed at work, but you don't take it out on your paying customers, who I might add were all very tolerant of his bahavior and not...

The person that I dealt with today was very unprofessional. I ordered on the app two separate time so that I would be sure not to have the order mixed together. Insuring that I would have to different order numbers and they would be bagged separately. I addressed the situation to whom I was speaking with. She in turn went and got the person that made the subs. Instead of trying to fix the problem. She just keeps over talking me. Telling me she thinks both sub where made the same. When clearly the directions were to be made different. I made the order at two different times with different order numbers again. She says just open them up and look at them and add the yellow mustard yourself. If that's what you want. When one was supposed to have add Mayo, banana peppers and brown spicey mustard. We're still in a Pandemic with covid-19 and looking or picking through someone else's food is unacceptable. She off walks mumbling in front of other customers without even fixing my order. As if I didn't just pay for my order like any other paying customer.

Completely unacceptable and a waste of money because who wants food that was dug into with covid-19 going on. Horrible attitude and this needs to be...