Jersey Mike's Subs — Restaurant in South Carolina

I’ve been a loyal customer at the Jersey Mike’s in Gold Hill for quite some time. The staff has always been friendly and welcoming, which is why I’ve continued coming back. However, during my recent visit, I noticed a change in the atmosphere due to some new front-of-house employees.

When I walked in, there were no smiles or greetings—just an overall unwelcoming vibe from most of the team, with the exception of one kind African American woman who was genuinely sweet. Unfortunately, the old woman and a shorter female employee came across as very rude, with an attitude from the moment we arrived.

I ordered a mini sub on rosemary bread, but the older employee started preparing a regular sub on white bread instead. She looked at me and said, “Regular, right?” I politely responded, “Oh, no—mini,” but she shot me a glare and said, “I’m not talking to you, I’m talking to him,” referring to my boyfriend. He confirmed that I had asked for a mini, and she turned back to me with another glare. Her demeanor was horrible from the beginning.

When we moved down the line, the next girl who handled the toppings rushed us through the process, even though there were no other customers in line. Her tone and attitude made the entire experience uncomfortable.

It’s disappointing because I used to look forward to visiting this location—it always felt warm and welcoming. Jersey Mike’s in Gold Hill is a popular spot with lots of foot traffic, and the customer service up front plays a huge role in the overall experience. I truly hope this feedback is taken into consideration, because no one wants to walk into a place where they’re met with hostility.

I made sure to post on Tega Cay...

First time at this location, ordered online pickup. The sandwich itself was decent but the customer service was not. There was no one in the store, I enter and there was no greeting. The African American male there asked if I was picking up or ordering, I said pickup and then was asked for my name and I gave it. My bag with my sandwich, chips, and cup was on the rack. He basically was like there it is, didn’t hand it to me or anything (an individual at another location has literally walked to me and handed my bag on numerous occasions as a comparison of service) and walked away, no “thank you”, “have a good day”…nothing. Sigh, the energy all around was just not good at all and negative (I legit felt it), I didn’t feel a welcoming presence. Essentially, I felt like I was bothering the guy, which says a lot. As a note, be mindful and friendly to your paying customers. Your approach and energy can literally make or break a customer’s experience and desire to frequent and return to your location. In a field where you serve and interact with the public, you should be able to implement proper customer service, and just be welcoming. Always remember you represent the company you work for and you are there for the customer, not the other way around. Can’t say I’ll be returning if that type of negative energy will be and...

Went there today for lunch at 5:05 two lady’s and a child was ahead of they ask if I wanted to go ahead because they had a big order I said yes thank you on actually on my lunch break. The gentlemen took my order carried to the back I paid for my order and sat at the table near the window. As people started coming in I notice he was bringing others food including the three that was behind me..30 minutes has gone I went to ask about my order and he told me I don’t have your order and I said you took my order and right after me you took the other threes order..than he said I don’t know what happen to your order and as rude as he could be ask me do he want me to make another one and I said where is the first one..my lunch break is about over and I will not be able to eat the entire meal now it’s going to take you 15 mins to cook it and I’ll on have 5 minutes to eat and get back to work! I just found this Jersey Mike’s and decided to start going but they are all guys everytime I’m in there and I always have to clean the table before I seat down as well as they all behind the counter eatting in front of the customers as you place your order! I am very disappointed with this place to where I just walked out and said I will be making a complaint this is so...