Showmars Lexington SC — Restaurant in South Carolina

What a lousy experience. I ordered a pita burger sandwich, which didn’t have enough tzatziki sauce on it. It was dry. As I stood up, the assistant manager asked what I needed. I told him more sauce would be great. He said it would be $0.53 cents. Stunned by the absurdity of his comment, I smiled and walked back to my table without any sauce. He then approached our table about 2 minutes later and asked “how’s everything?” I said “horrible.” He seemed to be surprised to hear that. I shared with him my displeasure of nickel and diming customers. I had just spent $20, which should’ve included ample sauce in the first place, but he felt it was ok to tack on an additional charge. He said it was their policy. I told him it was a bad policy. I had a hard time wrapping my head around the concept of taking out my credit card again, charging me $0.53 cents on it for more sauce, and then in turn them paying the credit card company a fee to run my card for a few cents. Not only is that a poor business decision, but this made for a bad customer experience. So the end result is you get a 1-star review, and lose a customer for life. I noticed your other 1star reviews are for similar issues. It’s just bad business when you’re in the service industry and you couldn’t care less about amplifying the customer’s experience. Why not try to exceed expectations and win customers over? Any good business would say “if you have an issue with something you’re not happy with, please tell us so we can fix it.” This was the opposite of that. In this case, zero “f’s” were given. As a former restaurant owner, who knows you are nothing without your customers, I won’t be back. You win customers over by going above and beyond for them. That’s how you gain customer loyalty. Ironically enough, I went over to another restaurant for dinner later in the day, had a great experience, and I left them a 5...

Grew up in Charlotte LOVING Showmar’s. When I saw one was located in Lexington, SC, the wife and I were happy to stop, while traveling, somewhere “different” and good. It was 8:10pm, 26 December, and they close at 8:30. I could see the staff were cleaning up, but since it wasn’t 8:28, we thought we would give it a try. When asking the young man if they were still serving, he said to my wife, “Well, we ARE closing in a few minutes.” That, with the look on his face, plus the absence of any sort of invite, let me know my wife and I weren’t welcome. Not a soul in the restaurant, I get it, but I always thought cleaning up took place AFTER the business CLOSED.

I know kids want to be done with work, especially on the day after Christmas, but I will unfortunately never darken their door again which won’t shut them down, I know, and that’s not what I want. But I will NEVER give my money to any business that doesn’t want my business, or only when it is convenient to them. Similar experience with Rush’s not too long ago, and there was NO QUESTION that they were open for BUSINESS, and I’ve remembered them ever since. In fact, as fate would have it, there was a Rush’s right up the road towards the interstate, and we happily ate the BEST cheeseburger in Columbia/Lexington. Kids don’t take pride in serving and doing the little extras that used to motivate businesses to make customers feel they were at a place that appreciated them. Shame. I’m going to miss Showmars every time I’m driving by them to go to Rush’s. Guess that’s why they have been around...

We visited Showmars on a weekday for a quick lunch because of a craving for Greek food and the great reviews.

I ordered the Classic Chicken Pita and a side Greek salad with a drink. My husband ordered the Gyro Platter and a drink. We both found the tzatziki fantastic and among the best we've had.

The model of Showmars makes you think it's fast food, but it's a sit-down restaurant. You walk up to the counter, order and pay for food, then you're seated and food is brought to you. They refill your drinks for you, get you things that you need, etc, just like a sit-down restaurant would.

We found it odd that after ordering and receiving our food, when we asked for salad dressing the "waiter" said that it would be an additional cost ($0.50). I could understand that if the business model was different, but to order, pay, be seated, wait for food, THEN told that you had to pay extra for condiments seemed strange to me.

The food was good but obviously premade. The pita bread was premade, the crinkle cut fries were premade, and the gyro meat wasn't anything special. We liked it well enough and it would satisfy a Greek food craving in a pinch, but it wasn't anything special and we wouldn't...