Giordano's — Restaurant in South Elgin

I recently placed an order through DoorDash with this location, only to have it canceled twice by the store staff. Then, the location was marked as closed in the app. Confused, I called to get some clarity and spoke with a manager who informed me they don’t deliver to my area and that they use their own drivers rather than DoorDash’s. This was news to me, but I appreciated the explanation as it clarified why they wanted me to order from another location slightly closer to my home. The problem is the other locations said they didn’t deliver to me either. All saying the other location should deliver to me. I’m 5-9 miles away from all store addresses.

However, both team members I spoke with came across as unhelpful and dismissive, repeatedly framing the issue as ‘a DoorDash problem.’ Rather than offering an apology or showing any empathy, they seemed uninterested in addressing my frustration or guiding me to a solution. I wasn’t looking to place blame—I just wanted to understand how I could get a pizza delivered to my area. A simple explanation or apology would have gone a long way, but the lack of customer care and unwillingness to own the experience left a poor impression.

Ultimately, this experience reminded me of why I seldom order from Giordano’s. I hope the team can consider customer service training, as it would truly elevate their approach and make these situations less frustrating for...

Okay, so, we've ordered from Giordano's plenty of times. I have no idea why tonight was such a mess. We tried to place the most simple order. Salad and deep dish pie. The person who took our order didn't ask for a card number after she repeated the order back to me, incorrectly. I corrected our our order, and she still didn't ask for a card number, and ended the call. So, I called back, asked her if she needed the card number and she said yes. I gave her the card number and told her for the second time that we also have a $3off coupon. She says she's needs the card number AGAIN to apply the coupon. Meanwhile, I was literally looking at my account and it shows we were double charged. I told her to cancel the order because we were concerned that our order was going to be incorrect based in the experience we were having on the phone.

Here's the best part, I talked to the Manager and she claims that she was standing next to the girl who took the order, and it's not her fault bc if there's a pause while someone is speaking, the CC machine won't process the payment??? Like, what does that even mean?! The manager's attitude made me feel like I was the one who made the mistake. She sounded so angry and inconvenienced.

We love Giordano's, but we won't be ordering from this...

I really hate to do this, but I went to this location for the first time yesterday. My boyfriend and I were the only two people in one half of the restaurant and it took at least 10 minutes to be greeted. Another 10 minutes goes by and a guy comes up and tries to help because the server seemed to be busy with something else. She comes up and ensures that the other gentleman took our order ( he was very nice) Being so dead in there at the time we came, I was appalled that it took nearly 50 minutes to receive our pizza, that we ended up taking it to go. Additionally, when we were waiting ( and hungry) around the 45 minute mark, a table of 6 was sat next to us and received their pizza before even taking their coats off, even before we received ours! They informed us that they called in and ordered ahead to get their pizza so fast. That's great and all, but you should not have to place your order over the phone to be treated this way. Additionally, our server did not ONCE apologize for the delay. She seemed very chill and just going through the motions and not concerned with us as customers at all. The pizza was great when we ate it in the comfort of our livingroom. I see signs all over HELP WANTED, Servers cooks, whatever, but if you're that understaffed, then you should...