Popeyes Louisiana Kitchen — Restaurant in South Heidelberg Township

Ordered through the app for the sinking spring location. When ordered the app had a glitch and my order went through twice when I called the store to inform this occurred and to cancel the 2nd order was told it could be cancelled and when I asked about a refund was told I had to go through support on the app, mind you on the support through the app you don’t speak to anyone and won’t know unless an email come through to see if the issue was resolved which it has not. Now I have a double charge for my order and when I called back to find out why the 2nd order was not cancelled I was told by the employee I had to cancel through the app which mind you that you can’t cancel through the app and since it comes through door dash the order could not be cancelled. If I would have used the door dash app I could have been cancelled this. Now I have the extra charge and most likely won’t receive the refund. Never will I order through the app nor go to this location for food. The employee was not helpful and when speaking to her she spoke English but then started talking to another employee in Spanish and didn’t know what was being said to the...

First time ever at Popeyes, person at ordering window was unfriendly and short tempered. Told her it was my first time, ordered box of chicken, she said you wanna make it a family, I said festive, she said my total was 32 something and I said it's 19.99. So we went back to the beginning, sides I ordered Mac n cheese, coleslaw and double fries, said no to mashed potatoes. Paid at window, when my food came out I had mashed potatoes, told her I ordered 2 fries, she said just keep it! But what about the fries? No fries, keep potatoes. She also asked if I wanted dipping sauce, Said not sure what u have, give me some to try! She gave me 5 sauces and never told me they were. 15 each (Customer should be told), left very dissatisfied. Won't go back if that is how they...

Half positive review, half complaint. Ordered and paid on the app. Went to pick up at exact time it said it would be ready, and they said my order had already been picked up! They all (like 6 employees) stood around and looked at me like I was crazy or trying to rip them off. I showed them my phone with my order number and name and told them the exact items in the order. They just seemed dumbfounded. Finally the one man (I assume the manager) said ok, they’ll bring my order right out. Which they did. So I appreciate they finally made it right by fulfilling my order, but they need a better security system in place for pick up orders ordered through the app so this doesn’t...