Starbucks — Restaurant in Southern Shores

Starbucks is a rare treat for me. I went in today for the first time in probably over a year. My dad and brother and I were stranded in the parking lot for a couple hours while they tried to fix the truck, so I did my shopping at the Food Lion and decided to treat myself to my favourite from Starbucks, a caramel frappuccino, while I waited. I tried to remember the name of the lady who took my order but I saw too many nametags today while out and about. She has lilac hair and a kind face and she complimented my earrings. She noticed that I am disabled and very respectfully asked if I needed assistance. I didn't, but I always appreciate being asked. I was a bit flustered from the heat and believe it or not talking to people is hard when you're out of practice, so I forgot the names of the drink sizes immediately after she listed them to me. She helped me decide that I wanted a big one. I really wanted to give her a hug for making me feel better about my difficulty with verbal communication. I'll come back after quarantine and give her a hug! The lady who gave me my drink was called Caitlin and she was sweet and the last person I met today so I remembered her name. I took my drink out and found a nice shady spot to enjoy my treat and wait for the truck to cooperate. Today was my first day out of the house in months, and even though it was very hot in the sun, the shade, the breeze, and the ice cold drink were very pleasant. The social interaction was a bonus! I'm home now sipping the last of my drink and smiling...

Absolutely the slowest and most inefficient Starbucks I HAVE EVER been to!!! I want to be clear that I drink Starbucks many days a week and have done this for more than 10 years at many locations across the country. My review is valid!! Ordered ahead in the mobile order app and waited 30 min to get 2 grande coffees. My husband had to go up to the lady at the counter and inquire about our order. The lady replied with, “geez it would’ve been so much faster had you come in here and ordered from the counter.” Really?!? Isn’t the purpose of mobile ordering to get faster service? I ordered at 7:45 and didn’t get our coffee until 8:12. Beach traffic off the island is naturally going to make this Starbucks busier on Saturday morning but this location by no means is prepared for this!!! Whoever manages this location needs to read this review and take measures to adequately prepare the staff for the rush that occurs on early Saturday mornings between 6-10 am! There is no way that a customer should have to wait nearly 30 min to get drip coffee, no way!! The standards at this location are not Starbucks...

I went there this morning. The line was a little long so I decided to do a mobile order & just sit & wait. I asked the young blond haired girl what was the location, is it Kitty Hawk? Her response was yeah but you won't get it any faster because there's a long line. Ok, great way to answer a customers question. She definitely took her time to make it since people that were in line after me got their orders first. When she did get my order ready I asked if she stirred it, her response was you probably need to stir it. Ok, not my job, however I will. She should probably learn how to answer customers questions and not be so condescending. My other 2 trips to this store were excellent, too bad this girl has no manners and ruined my whole outlook on this store. I will be calling your Corp office over this. If I'm paying $7.50 for coffee I expect common courtesy from...