Arby's — Restaurant in Southfield

Terrible Experience. 1st: The Manager Heather (if that's even her name because she wouldn't give me her last name) was very rude & unprofessional when she took my order (I ordered a salad with Crispy Chicken). I asked for both Ranch & Honey Mustard Dressing (I hadn't been to Arby's in years so I wasn't sure of how the salad dressings would taste because I hadn't had them before) and I asked for an extra one each (I offered to pay for it because I assumed asking for 4 salad dressings was not standard) she refused stating some company policy...blah blah blah. I was confused but agreed to the "company policy" with no issue. 2nd: (Drive Thru Cashier was nice-a young Man) as I waited he told me "salads are prepared fresh". No problem as I waited patiently. I received my food but didn't check the bag because duh, I only ordered a salad and a drink. I noticed the bag felt really light but nonetheless I just thought it was the weight of a salad. I drive to my office (I was on a lunch break). As I took the salad out I noticed the container was VERY GREASY & WET & 1/2 full (I'm thinking "this is odd") As I open the container I couldn't believe what I was seeing...THEY HAD GIVEN ME A SALAD THAT HAD BEEN HALF EATEN BY SOMEONE!!!!!! How do I know...I have pictures and it was bitten off chicken and dressing on the salad!!! I was immediately INFURIATED AND DISGUSTED especially in the middle of a PANDEMIC!!!! I was so UPSET I left my office immediately & drove back to the Arby's and demanded (thru the drive thru since the dining room was closed) to speak to the manager. Manager HEATHER "No Last Name" tells me and I quote "the salad has not been eaten". I look at her like she's crazy (You'll see once I post the pictures I took). Side Note: I returned EVERYTHING the way it was given to me (1 salad, 2 unopened salad dressings, 1 drink with the unopened straw...I hadn't even touched the drink either). She continued to deny the salad had been eaten but admitted SHE (see #1...the one who took my order) placed it in tbe bag. Her apology was "my bad" after I questioned her on how she could have placed that salad in a bag as nasty & greasy as it was. She then says I can have my money or a new salad cause she has to get back to work. I then asked for the General Managers name and phone number. Heather tells me it's "LaTonya" restating they don't give last names but she'll give me the number. As she leaves me standing outside in tbe cold (remember dining room closed) as she retrieves the refund and phone number written on tbe back of a receipt with no other acknowledgement. I called the corporate number and you guessed it ...STILL NO CALL BACK!!! I will NEVER eat at this location again. I would not recommend anyone eat here....

I placed my online order at 7:00 pm. I get up there and the lobby is closed so I have to go through the drive thru. I didn’t get to the window to get my food til 7:40. Before I got the food I told her I was waiting a long time, is the food still fresh or hot.. she said “that depends on your liking” I said “huh?” She said “THAT DEPENDS ON YOUR LIKING” I’m like ok lemme get the food. I open it and feel it and it’s hard and cold asffff so I told her and she said ”well get a refund” and slams the window in my face. I stayed there cause ain’t no way🤣 she came back and said I’m holding the line up so I said “are you gonna make my food fresh?” She said I’d have to go back in that line and wait alllll over again” I’m like but I already paid and you have my order.. so she said “you only have two options, take this food or refund” I said okay no problem I’ll just get a refund she said “DO IT THROUGH THE APP BYE” and slammed it again. Mind you I didn’t cuss at her or disrespect her. All I said was I’m not paying $30 for cold food that I just waited 40 mins for lmao. I have it recorded as well. And no They didn’t give me the food...

I went there last night and there was a pre-recorded message on the microphone which was loud. the recorded message already said what was what it was, but the actual person reiterate exactly what the recording said and then rushed us while we were trying to find something to eat on the menu. the fries were cold and hard, and my friends sandwich look bad.

Because it was such a small amount of meat she took the one piece of bread and folded it around and ate the Reuben sandwich like a ball of (dry) rye bread and meat (with no sauerkraut or cheese as what was on the picture in the drive-thru menu)

because we had already went home from the drive-thru we didn't have a chance to check and see if everything was put together on the sandwiches so we ended up just go ahead and eating the best that we could.

I sat in prison for 13 years 8 months watching Arby's commercials and just thinking about what the experience was be like and then to get there and to experience this is heartbreaking.

I know that Ving Rhames would...