Dunkin' — Restaurant in Southlake

The worst Dunkin I have ever been to, and possibly the worst experience I've ahd getting coffee ANYWHERE! I walked in to pick up my mobile order and the employees stared at me and went back to just doing whatever it is they were doing. After standing there for TEN MINUTES an older man asked me if I was "finally ready to order" when no one had tried to assist me in the first place and said "she's been waiting on you" referring to a younger woman who had not once spoken to me and was busy spraying the counter and wiping it down with something.

I told the gentleman I had already ordered and demanded "What are you trying to say!?" very agressively and I repeated that I had already ordered, furthering that I had placed a mobile order for walk-in at 7:15. He grabbed my drink from behind the counter and shoved it at me and told me to get a straw, not once apologizing or explaining why I'd been standing there for ten minutes without anyone speaking to me.

I don't recommend anyone ever going to this Dunkin unless you enjoy paying to be...

I just visited this location with friends and family. It was raining and they had no floor mats available. My friend slipped and almost fell. She alerted the staff that it was wet and slippery at the door entry and asked if they had any mats. The lady at the counter, Cassandra, answered disdainfully, "No we don't have mats." My friend explained that she slipped and almost fell. "That's what the signs are for." Cassandra unapologetically responded. My friend explained that you cannot see the signs from the outside and Cassandra, not saying a word, just walked away. Two of my friends and I decided not to order anything. One of my friends and daughter did place an order. After 20 minutes my daughter asked about her order and they unapologetically said they forgot her order. This was a horrible experience and I will never visit that establishment again. We always have friends and family visiting us. If any them ask about Dunkin Donuts this is the experience I will...

So surprised! I was going to go through the drive thru, but I decided to go inside so I could see their selection better. It was about 5:30am. I was going to get coffee and donuts for myself and my boyfriend before he went to work. I walked up to the counter and the lady seemed really friendly. She asked me what I would like. So I ordered 2 large coffees, and asked about donut availability since there weren't many out yet. She said they had everything, but the lady was behind on making the donuts. So I started to tell her which ones I wanted, and the lady obviously got someone coming through the drive thru right then. Without saying anything, she just walked away and started making the drive thru order. This seemed super rude to me, so I just decided to take my business elsewhere. Didn't realize that the drive thru customers were so much more important that the walk-in customers at Dunkin Donuts. Guess I shouldn't have...