Starbucks — Restaurant in Southlake

Starbucks - Southlake Blvd & Nolan Dr (Southlake)

I’ve visited this location, (Renovated 2022) few times and it’s always a pleasant experience.

This time, I stopped by to order For-Here mug, hot “Earl Grey” Black Tea. My first interaction with a barista was Reagan. I shared with her, “It’s such a pleasure to finally meet you. I love your unique drawings that you regularly do.” You can find her artwork frequently displayed by the condiments section.

One of my favorite pieces she’s done was about a year ago of a squirrel with a big tree nut. It was a unique piece, part of Starbucks introduction to a new nutty drink.

While I was here for about five hours, catching up on work, I was able to get couple of complimentary refills and listen to how friendly baristas are here to each customer. One regular customer, first wanted to chat with one of the baristas before he ordered.

Bryan is one of the managers here, and we had several good conversations. The Sunday morning team is personable with you. Thank you, Reagan, Bryan, Georgie, Kathryn, Olivia, Blythe. By the time I was leaving and asked for a final refill, but To-Go, they wrote a sweet message, “Have a good day,” with smile emoji.

Atmosphere is roomy, with great seating options. The design here was strategically remodeled about three years ago. At Pick-Up and Mobile Order counter, you will find four chairs while you wait. In main seating area, you will find to the right, two plush leather benches, with six tables and six additional leather chairs. To the left, four tables with fourteen chairs. You have options for some outlets, although some of them don’t...

My daughter and I stopped at this Southlake, Tx location Today at around 4:30 pm. It was quite seriously one of the worst customer service experiences and poorly run/kept location I’ve ever visited and my husband has been a gold card member for years. We frequent stores all over the DFW area. It took nearly 10 mins to get a hot tea and we only got served finally bc we reminded them that we hadn’t received our drinks. I witnessed a man come up and ask about his drinks (which the barista had put on the bar without calling a name etc). She did this on every order so unless you hovered at the drink area you wouldn’t know if your beverage was ready. Then I went to use the restroom. No toilet paper or paper towels in either one. Napkins were on the floor (obviously bc there were no paper products in the bathrooms) and the trash bins were over flowing. The condiment bar was poorly stocked, and was dirty. The CS hadn’t given any thought to the lobby in quite some time. The people behind the counter were not positioned well and nobody seemed to know who was doing what. All in all it was an extremely disappointing and chaotic experience. Definitely not worth our money and in fact it left me frustrated and wishing I had never decided to stop by today. That whole staff needs to be retrained or let go. I won’t return to that location...

On September 16, I ordered my usual Grande Pike at the drive-thru of a local Starbucks. I noticed immediately that the coffee didn't taste anything like brewed coffee but more like instant. It wasn't drinkable, being weak and with an unpleasant aftertaste. Once home, I poured the coffee out and noticed residue similar to instant coffee residue at the bottom of the cup. Today I called the local Starbucks to ask about it and was informed Starbucks has moved from fresh-brewed coffee to a Nespresso-like, on-demand machine. No more brewed coffee, period, at any Starbucks. The Starbucks staff at all local sites have always been wonderful, so this review isn't intended to be negative for them - they serve at the pleasure of the new Starbucks grand poobah. (BOO!) But I hope they can send feedback up the chain of command. If I want Nespresso, I'll use my own machine for a lot less than the cost of a Starbucks grande. I don't want to pay brewed-coffee prices for what's essentially instant. Unless corporate has rolled out pr messaging about the change, it's essentially a...