Jimmy John's — Restaurant in Spanish Fork

Hello, I just picked up a giant sandwich from the Spanish Fork store and the manager there is absolutely horrible !!! This is the second time I’ve encountered problems with this manager so now I’ve decided to contact corporate office and also write a google review. I just ordered an Italian sandwich for my son the same Italian sandwich he always has and I ordered it from the app. I always just hit re-order and order what he likes because he has specific things he does not like on the sandwich I live in Price Utah, so it’s just easier to pre-order from the app by the memory of what we’ve ordered before and pick it up on my way through going home. I dropped the sandwich out to him and he called me and said it was toasted. I did not order it toasted. He said it really is gross toasted so I decided to call the store and asked to speak to the manager. I was very kind and explained the situation and I figured there would be no problem and she would credit a free one for next time or something for the inconvenience. Instead, she told me it was my fault that I ordered it that way and she could do nothing about it that I ordered the new Italian sub that was out and I said I did not know there was a new Italian sub and why would Jimmy John’s have two different subs named Italian ?? I feel this was possibly a mistake on my part but also a mistake by Jimmy John’s??? She refused to help. I told her this is the second time I’ve had issues with her because she was rude. The other time I had an issue with her there was an employee that was very kind was helping us at the register and she butt into the conversation while she was making sandwiches talking over him, reprimanding him in front of the whole store and all the other customers I was so embarrassed for the employee and disappointed in her because it was so unprofessional!! Question might be why she is a manager she clearly does not...

So I've been ordering from this place for years like almost 2 to 3 times a week because I can't leave work but the last few months they always forget the straws or when they asked if I want cheese and I say no they still add it and charge me or charge me and don't add it the last one is stupid my family loves their bread so much so we order four day-old bread like once a week but now they're charging the same price as fresh bread and when I asked why they said cuz the delivery fee and you only get the standard day-old bed price if you walk in so now I paid an extra $1.50 per loaf cause it was delivered Plus on the receipt there's already an additional standard $2 delivery fee so im paying paying $8. So my bill was just shy of $18 with 1 sandwich and the bread not including tip which I usually do minimum of 20%. And I'm not going to count the tip as part of this cuz it's for the driver but I feel like I'm being ripped off cuz almost half the bill is because of it has a delivery price and a...

They want to laugh at me for saying the sandwich is too dry. They say that's how it is. I've been to Jimmy johns for years. Staff wanted to laugh at me for asking for a refund. Terrible service. Laughs at me for saying anything wrong with the food. Made me a new sandwich and didn't want to give a refund. I told the staff to stop laughing at me and they kept giggling. I paid my honest earned money and they don't care about anything. He kept smiling and laughing. This service is embarrassing to even be around. So disappointing and disturbing how they treat you. Can't imagine if thats how they treat your food. What joke and a circus. He wanted to keep laughing and I looked at him and told him i paid with honest money and he laughed. Spanish Fork Jimmy johns is a joke and I don't plan on going there again. Not sure why they keep laughing. I was serious and they don't care. I would not recommend anyone to go there. I almost felt like it was low key...