KFC — Restaurant in Sparks

First let me say I’m highly pissed… on my way home from work I said well let me get my family some KFC. So I went to drive through I ordered a 16 piece family meal half original half crispy with Coke slaw, corn, mashed potatoes & gravy and seasoned fries. Then I order a 12 count nuggets only with ranch dipping sauce and honey mustard. I get to window and pay $58.98. The person at the drive thru was rushing me to take food I asked is everything in there, he said yes I said even the dipping sauces he said yes I said ok thanks. Then I drove all the way home to Lemmon Valley, got food inside unpacked everything only to find the nuggets missing but both ranch and honey mustard dipping sauce was in bag… I’m furious to far to go back so I called and let it ring twelve times until phone hung up, then I called back and repeated that process two more times. Then finally the fourth time I call back a young man answers I explain I just let the drive thru about 20 minutes ago I order the 16 piece family meal and a 12 count nugget and my order total was $58.98 . I told him my name is Valerie Johnson and I used my AMEX card to pay, he tells me he doesn’t see my order and do I have the right KFC? I said yes I do because it’s also in my ANEX the address which is 275 North McCarran. He then looks and said the only order I see here for that amount is the 16 piece with corn, coleslaw, mashed potatoes & gravy and fries and I said yes that’s my order he said you didn’t order chicken nuggets I said yes I did, he said you wasn’t charged I said the the 16 piece family meal is $58.98 he said yes I said now it’s not and I’m GOING TO DISPUTE THIS WITH.MY BANK, The 16 piece family meal with four sides and biscuits total is $51.42 then when you add the 12 count nuggets (6.99 pls txs) that brings my order to $58.98 WHICH IS WHAT I WAS CHARGED. . I'M SO PISSED BECAUSE I HAVE A CHILD THST DOESN'T EAT MEAT ON BONES.... THIS LOCATION IS HORRIBLE CHARGING AND NOT GIVING...

Absolute terror of a place to go to. The employees obviously hate their jobs and take it out on the customers. I came for a pick up order, the workers saw me come in, but proceeded to continue on with their work. Which is fine, until I'd been waiting 15 minutes, kept getting mean mugged by the women in the back and still wasn't helped. Even the lady who take the drive thru orders, looked at me without acknowledgement, and the threw fries into the frier, spoke something in Spanish to everyone in the back and then she also continued on ignoring me. I finally received some sort of assistance from a worker who had been on break. I told her I was there for a pickup, she checked her screen, and said that it hadn't even been started yet! The order was placed 30 minutes prior to me getting there. It said to be there by 2:55pm, I was there at 3pm, and didn't get so much as a hello until 3:15pm. I walked out I was so mad. It wouldn't have been such a big deal, if they hadn't been so blatantly obvious with ignoring me intentionally. Perhaps they oughtta find...

Check your order before you leave. I ordered four things a classic chicken tender combo no pickle extra mayo. a famous bowl, and popcorn chicken with a side of Macaroni. Not very complicated. I didn't get my popcorn chicken I got two Biscuits instead and my chicken sandwich came with pickles and no extra Mayo. Not a huge deal just frustrating when your traveling and getting on to a freeway Not as easy to turn around. I did go back and get the order corrected and told him if he's going to throw the sandwich I'll keep it and give it to my son since the receipt clearly show no pickle extra Mayo and he said he HAS to throw it away... okay I get the policy but why waste it if it was their mistake and not just make me a new one. My corrected sandwich wasn't as fresh as I'm used to getting at my local KFC which was also disappointing so maybe find a...