Port of Subs — Restaurant in Sparks

My visit to Port Of Sub's on McCaren blvd in Sparks NV was an incredibly disappointing experience from start to finish. For a place that prides itself on speed and convenience, it failed on both fronts.

First, the wait time was absurd. Despite being a fast food joint, it took over 10 minutes to get our order, and the place wasn't even busy. The staff seemed disorganized and uninterested, with no sense of urgency.

When we finally received our food, it was clear that it had been sitting around for days, the vegetables all look brown and soggy the meat had a slimy texture. My Husband ordered a cold tuna fish sandwich and I had a number 8 turkey and provolone. My husband took one bite and noticed that the tuna was sour be that we eat at the one on Prater Way all the time and we have tuna all the time we know the taste that is supposed to hold. my Husband went and told one of the workers that his sandwich was sour. The worker took his sandwich with his bare hands after he had been taking cash from other customers and using the cash register and then told him he had to call the manager just to either make another sandwich or to give a refund. The worker returned and said the manager refused to give us another sandwich at the same price or a refund and said that the tuna was made yesterday, so there was no way it could be sour. I asked the employee if I could have the managers number he told me no I asked for his name he told me he didn’t want to be any part of it. I asked him if he could make another sandwich at the same price he said no he could make another tuna sandwich, I asked him why would he offer to make another tuna sandwich and the tuna is sour? Then he said he was just gonna call the police so I told him go ahead and I waited. I also called a different port of sub the one on Prater way in Sparks NV to get the district manager‘s number. The guy over there was on the phone with me the whole time he even offered for me to come over there and he remake my sandwich for me. I waited for the cop to come and got an incident number. I got my receipt. I paid over $35 for some sandwiches and I was not offered a resolution to solve my problem I will not be eating here again and sadly to say not even at any other Porta sub. I won’t even recommend this place to anyone. I was discriminated against And my children wade with me. Cleanliness was another major issue. The tables were dirty, the floors were sticky, and the garbage bins were overflowing. It didn't look like anyone had bothered to clean the dining area in hours. The restrooms were equally filthy, which made me question the overall hygiene standards of the establishment.

Overall, Port Of Sub on McCaren blvd in Sparks NV was a complete letdown. The slow service, poor food quality, and lack of cleanliness made for a thoroughly unpleasant dining experience. I won’t be returning, and I wouldn't recommend this place to anyone. Save your time and money and go...

I visited the Silver State Plaza location on 662 N. McCarran Blvd today (25MAR14) at 1140. I waited in line while others were ordering but got tired of waiting and decided to leave. As I was leaving the younger of the two counter ladies yelled at me to come back. I waved my right hand over my shoulder as a "no thank you" or "good bye". As we were leaving the counter girl yelled "screw you!". I wasn't sure I heard her right so I asked my father (who was with me) if I'd heard that right. He confirmed that I did. Instead of going back inside and becoming confrontational (which I didn't foresee any positive outcome), we just continued on our way to the 1195 N. Rock location. We received excellent service there. While there I asked for the number to file a complaint. After explaining about the comment/service I received at the other location, the store owner dialed the corporate office on his phone and handed it to me to leave a message. I left a message. I just wanted to alert people to the kind of service I received. It was rude, embarrassing and highly disrespectful. Worst of all is that it was completely unwarranted. There is no reason to yell "screw you" across a busy restaurant. This location will never again receive my business and I will be sure to let my friends and family know what happened. I hope something is done to curb this behavior by their employees/representatives after filing my complaint with corporate. I didn't serve 10 yrs in the Army, and two tours in Iraq, to come home and be disrespected in this manner. I am just thankful I had the self control...

Ordered two sandwiches online. 1st a turkey bacon and avocado on garlic parmesan bread, 2nd a turkey ham and cheese on white. Picked up order and brought it home. 1st sandwich had no bacon and the wrong cheese. 2nd had the wrong bread and no honey mustard. I called store and voiced my concerns. He apologized and said they had a trainee and that's why it was probably wrong and offered me to come back to make it right. I went back with sandwiches in hand expecting to have 2 fresh sandwiches waiting for me. Instead, he opens my sandwich to verify what I told him on the phone and he just adds two small pieces of bacon in it and calls it good. I remind him of the cheese and he reopens it and picks out cheese and replaces it. 2nd sandwich he states that there is nothing he can do about bread and it was policy that they could not give me another sandwich with different bread. I complained that I would call the corporate office if they did not make it right. I was flabbergasted that they wanted me to settle after they flubbed the order up. He finally gave in and made a new sandwich. Never going back to this location. Only reason I gave 2 stars is that in the end he...