Starbucks — Restaurant in Sparks

I asked for the door code for the restroom. The shift supervisor Carmen gave it to me. When I tried to enter it, the door panel did not work. When I asked for the code to the second restroom door, Carmen told me someone must be in the first restroom and the second was for staff only. I waited a short time and asked again if I could use the second restroom. I have a medical issue making this important for me. She again denied me. After a few minutes she huffed at me and went to the door and opened the first restroom for me. As I entered the restroom, Carmen said, “maybe you should have pushed harder” as she walked away.

I appreciate the use of the restroom and I did make a $5 coffee purchase. I also understand that not everyone is a people person or have bad days, but I feel like Carmen could have been a little more accommodating or at the very least, outwardly graceful toward customers. You never know what is going on in their lives.

I hope Carmen has a better...

Usually I really enjoy most of the workers. There are quite a few I really appreciate. However, I go in there everyday and I'm not sure why/ how drastically the difference of the same drink I get EVERYDAY is? I can tell as soon as I see it that it's going to be gross. How is it so inconsistent? It's always the same people who make it wrong/gross and the same people who make it really good! I don't understand that especially with how much I spend to get the same EXACT drink(s) everyday. I also don't understand why I pay EXTRA for more pumps of something if I can tell they didn't do it? I know it won't probably matter and might actually make most of the baristas happy to know that I think I'm going to try a different location or just go to a different business entirely. I'm upset at how often I bite my...

drive thru was awful. Line was long. Usually isn't when i go. A girl with brown hair, wore a blue sweater with blue scrunchi holding her hair can't seem to take orders right. Mixed the orders, and probably charged my points to the wrong order bc she tried handing me drinks I didn't order. I told her my order, but she tries handing me a cold matcha. I ordered hot. Then she forgets about my iced water, while I'm still waiting, watching her. Most lost & confused looking person I've seen in a while. Most people you hire are quick and competent. Sorry to be mean & frank, but most people don't appreciate waiting in a long line, with a longer than average waiting time for some coffee or tea. If you were short staffed, ok, but that wasn't...