Satellite Diner & Lounge — Restaurant in Spokane

I am so sad to only give this place a 2 star review. Up until two weeks ago this place would have gotten a 5 star review hands down. In the last two weeks I have gone there twice, once with my girlfriend and our kids and a second time with just my girlfriend. The first time we went it was for a family breakfast. We were seated fast and the waitress was very efficient and personable. When we got our food we yet again were impressed with the portion size and quality. Until we found a 5 inch long hair in one of our scrambles. When we informed the waitress she quickly took the plate away to have another one made. No harm no foul. When the remade plate was brought to us we noticed that it was half the portion size then the original, but instead of saying anything we humbly sat and ate our food. That was until we got to our toast, where we found yet another 5 inch long hair. At that point we were so frustrared that my girlfriend and our kids decided to pack up and get in the car. We were so disappointed, so after I asked for the bill and packed up our food I decided I wanted to talk to a manager just so they knew what was going on. After a brief talk they decided to comp our meals. We left sad about the service but glad to not have paid for the experience. With not wanting to give up on our favorite diner, my girlfriend and i decided to go on a day date there and try the bar side, we always get better service there. We ordered a martini and a whiskey coke, everything seemed fine. But then our bartender switched and we were given a tall gentleman. We asked for another whiskey and coke and another dirty martini no vermouth and a little extra olive juice. When we got our drinks we quickly realized the martini was only mixed with vermouth and we never received the extra olive juice. We got the bartenders attention and asked him to remake it. At this point the bartender seemed a little irritated. When he returned with the remade drink we thought all was well. Till we discovered a dead fly floating in the martini not sure how that happens when the drink is purely only grey goose vodka and olive juice. We should have fully looked before we took a sip. When we brought it back to the bartenders attention it was clear he wasn't happy about us being there. Just took the martini and made another one. No apology of any sort. After he brought us the remade for the third time martini I still had to go up and re ask for more olive juice. By this time we realized that we were only an annoyance to this bartender. So we quickly ordered our food and paid our bill..... I am not one to write reviews in establishments especially ones like this. But we have been dedicated patrons to that establishment for coming up on a decade and are extremely disappointed on the two back to back visist we recently...

Got there around 1:20 am. No clean tables, not sure why 3 bartenders couldn't keep around 10 tables bussed, probably busy doing closing sidework. 3 of them were empty but dirty.

When we entered, I accidentally hit my vape right at the bar out of habit - I realized it after I did it. All the bartenders start yelling at me, louder and louder until I turned around and acknowledged them. I held it in so no vape escaped. I immediately apologized to them - "I am so sorry - I wasn't thinking - it was because I had just been vaping outside and it was still in my hand. So stupid of me, I am so sorry" - and one of the three chicks does this super sarcastic "mmmhmm right" at me, rolling her eyes. At that point I was thinking maybe this place isn't gonna be worth it. I've been bartending and serving for about 20 years. You correct the guest and then you laugh it off and say no worries and move on. You don't get snotty and make the person feel bad so that they focus on their mistake the whole time, knowing that the three of them are talking about me and watching all night. Whatever.

Our server was a young thin chick with light brown hair and a ponytail. We start ordering drinks and - whoops - server walked off before we could finish. No big deal. She brings the beers and we ask if we can order another drink only to be - get this - corrected and told we already have drinks. Um. I manage to order a shot and start ordering food only to realize she is already halfway across the room again. Food is ordered and it arrives promptly, it's nothing special, under seasoned. Wouldn't recommend it unless you have no other option. As expected we are rushed out right at close and it feels super awkward. Server chick drops off check to us sayin she has to get "her bartender out of here". Okay, maybe that would make sense if it was following the question asking us if we needed anything else. Here's my thing - don't leave your kitchen open till close if you don't want people in your business after close. That's how it works. People usually expect a half hour, 45 minutes after receiving food to chill. Overall I wouldn't come back here. Allegedly breakfast is the main thing that people rave about but based on the totally basic menu and the snotty staff I would skip late...

From the moment we walked in we really should have turned around and left. We were seated at the pass bar because there were no tables for our family of 5, however I told the person who seated us multiple times that we would wait for a table. She kept saying are you sure you want to stay and eat. We should have taken that as a hint and left! We sat and were given silverware and waited about 20 min before we were actually greeted. Our order was taken, but never drinks. After waiting about 30 min I asked if we could order drinks. We waited over an hour to get the first plate of food for my daughter and the rest of us were atleast 20 min after she was done eating. We ordered scrambled eggs for her and a fried egg was given. I couldn't find our waiter so I asked someone else, and the cook said he would make new scrambled eggs. We were given a friend egg again, so I can only assume your breakfast cook doesn't know how to make scrambled eggs-my 8 year old makes them at home, mayhe she can train your cooks? I got French toast and it was soggy and dry, like it was made and then sat in a warmer and attempted to be re-heated like the bacon (as I watched them do this multiple times) gross! I never saw the cooks change gloves one time in the almost 2 hours that we were there. One touched raw bacon, moving it to a container and then touched cooked bacon, eggs and hash browns and then a burger. Also, all of the cooks have long hair and not one of them had a hair net on, several had beard nets, but I'd be more concerned about the long hairs getting in food. The bathroom was disgusting and looked like it has never been cleaned, we were told the bar side also had a bathroom but when we went to use it we were stopped by a waitress and told that we needed to use the one on the restaraunt side which there was a line for. We never again saw our Waiter, he never checked on us again after we got our food except to give us our bill. He stood at the counter visiting with other waitresses the entire time. We will never return. The food wasn't great, over priced, the place is too small and cramped, and update it! It's so outdated. Don't waste your time going downtown to pay...