The Davenport Tower, Autograph Collection — Hotel in Spokane

My kid and I stayed at the Davenport Towers for 4 days to attend our best pal's baby shower. |We toured the Davenport Hotel, across the street from Davenport Towers, on the very first day and were taken back by how beautiful and detailed the property really is. For any history fans, it was like traveling through time between the architecture, artifacts, and photographs. |The shop on the first level had great souvenirs and household items, as well as a great ice cream shop. |We bought a box of their soft peanut brittle to take home, it was the best peanut brittle I've ever had!|Our room at the Towers was on the 21st floor, overlooking the Steam Plant and the city as a whole.|My kid and I have zero standards when it comes to where we sleep and yet we both agreed that the beds were the most comfortable beds we had ever slept in.|The shampoo and conditioner as well, I regret not buying my own bottles at the Davenport Hotel shop because my hair was so soft after every shower.|We ate twice at the Safari Bar & Grille and the cheese dip was phenomenal, the specialty drinks were dangerously delicious, and the wait staff was so kind and offered recommendations we ultimately loved. |I remember Athena specifically for her great smile and welcoming charm.|We started every morning at the coffee shop directly across from the bar and whether there was a line or just us, Martha (the barista) had a big smile for every person she spoke to. Her spirit and kindness boosted us up as much as the coffees she made and served.|On our last day, my son saw Martha walking away from the coffee area and ran to hug her so that he wouldn't miss the chance to say goodbye. She was an absolute gem and will be one of the focal points of our stories of staying there for years to come.|We parked in valet for the whole stay and while every member of the bell staff was kind, quick, and helpful, we held a great regard for Graham.|We spoke to him about the area on our very first night and he helped me pre-pack my car the day before we left, as well.|Ahead of seeing the inside of the lobby or our room or the facilities, Graham was a brilliant representation of the property at first approach.|My kid and I enjoyed the jacuzzi/ pool area one evening and loved the indoor setup with artwork and cozy seating. We especially enjoyed that there was accessibility for the pool and jacuzzi each, for any wheelchair-bound guests that would want to soak. |The fitness area as well, directly next to the pool, had great equipment and even a Peloton bike which my kid loved.|Everytime we walked through the lobby, we were mesmerized by the design and detail of the decor.|It was like walking through a work of art.|Last but not least was Shyesta, one of the managers of the Davenport. She was so informative of the area, of the properties, and had such a warm smile for us everytime we passed her.|We're pretty sure she was interviewing someone one of the times we'd passed her in the lobby, yet she still met our eyes, smiled greatly, and lifted her hand a bit to say a quick welcome.|Leaving this property felt like leaving family in a way.|I will be recommending any family/ friends/ acquaintances that visit Spokane to stay at one of these fine properties, though the Davenport Towers made us feel so special and welcome in itself.|Wonderful work making 4 days away from home feel like 4 days at a...

I am a Marriott Titanium Elite member and have stayed at numerous Marriott properties worldwide, but my experience at this place was, regrettably, the worst I've ever encountered.

I recently found myself in a very difficult situation: I lost my driver's license while traveling and was effectively stranded in the city. I understood the hotel's policy that I couldn't check-in without proper ID, and that was not the issue. The significant problem was the exceptionally rude, unprofessional, and frankly, threatening behavior of the front desk staff member.

Unacceptable Rudeness When I politely explained my predicament and asked for any guidance on who I could reach out to for help – as I urgently needed a place to stay and couldn't return home for my passport – this individual repeatedly stated, "We won't check you in, you should go. We don't want to know how you accommodate yourself." This was her exact quote. For an Autograph Collection hotel, a brand known for its distinctive service, this response was not only shockingly callous but utterly unacceptable. I expected, at minimum, a willingness to help or guide a distressed guest, not such a dismissive and uncaring attitude.

Misleading and Unprofessional Conduct In an attempt to resolve my situation, I asked if it was possible to obtain a temporary driver's license from the local Department of Licensing (DOL). She confidently told me they wouldn't help me without my previous license. This was incorrect and misleading information. I later went to the DOL myself and successfully obtained a temporary license. Her unwillingness to help, combined with providing false information with such conviction, was incredibly unprofessional.

Threatening Behavior Her behavior escalated further when I asked if she knew of any other hotels that might be able to accommodate me. She responded by saying she would "call them to make sure they refused to check me in." Even more alarming, when I inquired about contacting the police for assistance or to verify hotel policies, she stated, "The police will take you away if you can't identify yourself." I find it highly unlikely that she would have called other properties with such an intent, or that police would detain someone simply for a lost ID. This felt like a deliberate attempt to threaten and intimidate a vulnerable guest, which is absolutely disgusting and goes against every standard of hospitality.

Lack of Accountability This individual, whom I believe was a manager, did not have a name badge and refused to provide her name, claiming I "did not have the right to know" since I wasn't checked in. She was an African or Islander woman wearing glasses. Her refusal to identify herself further highlights the lack of accountability for her appalling conduct.

I rarely write reviews, but this experience was so offensive and distressing that I felt compelled to share it. While another staff member at the nearby Davenport was genuinely friendly and willing to help (which speaks volumes about actual hospitality), it's simply not enough to mitigate the anger and frustration caused by this incident. I am forced to give a 1-star rating because a 0-star option isn't available. I will also consider reporting this experience to...

We were looking forward to our stay however this experience was a huge disappointment. It appears that the quality of service provided has taken a significant hit.

CLEANLINESS: Obviously with COVID cleanliness and the steps places have taken to ensure a clean environment is largely touted across hotel websites. The rooms weren't sparkling clean, in fact one of my pillows had a stain on it that looked like blood and the bed comforter runner at the end of the bed had dirty spots on it as well. The front lobby was pretty clean, the one part that wasn't was the doors. With the front doors being glass and not automatic I understand this would be difficult to maintain cleanliness but the amount of hand prints/smudges never seemed to clear up. Additionally, there was not a hand sanitizer station upon entry to counteract the germy door.

HOUSEKEEPING: Upon check in, we were informed that housekeeping would not be provided unless requested. We immediately informed the front desk upon check in that we would like to have housekeeping every day throughout our 3 night stay. They said sure absolutely. After our first night, we had left that morning for the whole day, not returning until after 8pm at night. We walked in to find our room had not been touched. We called the found desk and were informed that we were required to request housekeeping. We said we had at check in, this was checked and a quick apology followed as he did see that we had, he said they will make sure this gets done the following day. Well again we left pretty early and returned around 4pm to find our room had not been touched. We called to the front desk and were placed on hold for over 30 minutes before hanging up. Someone from housekeeping then knocked on our door and we informed him we requested housekeeping. He said well you have to let us know this. OH MY GOSH. Where is the disconnect? At this point, we had talked to 3 people about this, been on hold and forgotten about and now this? We informed him that we had at check in. He then followed through and had someone come clean our room.

FOOD: Went to the Palm Court Grill - there was one guy running the host stand, serving, taking orders. We knew seeing this that it was going to take awhile to be served so we opted to order to go. The food was subpar with broken, overcooked pieces of fish and shriveled pieces of asparagus, the berry salad was amazing though. Ordering food to go though should not decrease the quality. They...