Cheery regional coffeehouse chain serving specialty drinks, smoothies & baked goods.
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I have wanted to leave a review many times stating the issues I have had at this establishment, but haven’t brought myself to do so yet. Today was the day! Unfortunately, 9 out of 10 times I am disappointed in what I am getting from this particular Biggby. They are SLOW SLOW SLOW, and you have to wait in-line for 20 minutes sometimes with just a couple cars ahead of you, it is absolutely ridiculous! Today I ordered my bragel with extra cream cheese because lately they have not been putting hardly any on them. So I keep ordering them extra cream cheese. Do they ever actually do that? Mmm, not really. Once again disappointed with my order- request completely ignored. Not only this, but I have had previous orders same situation, and drinks that came out completely odd. Inconsistent is this Biggby location. And when you spend $15 on a drink and bragel, you should probably take the time to get it right- especially if I already have to wait in like 20 mins as is! Somebody help this location get...
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What can I say, this Biggby has really gone down hill over the last year. They used to have super awesome customer service and bagels. Today was my last time at this biggby. The customer service is just so so and I'm not sure who does the ordering but they might need some training. My last several trips which are few are a fewdays during the week and weekend have left me driving to the grand haven Biggby for my food. On multiple occasions they have been out of multiple types of bagels, cream cheese and turkey for their bagels. No other Biggby has this issue on a consistent basis. A year ago I rated this Biggby a 5 star but today I had revise my review and would not recommend...
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Ordered two drinks and two bragles and the girl making them started complaining out loud in front of me that she can’t multitask…… you literally work at a coffee shop that is your job… please never put “knows how to multitask “ on your future resumes. Then she proceeded to tell her other go worker that they are not selling anymore bragles today. The employee asked what she should say if someone were to order one and she told her that they don’t have enough people to mAke them…mind you I was only me in the store any maybe 2 cars came through while I was there...
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