Domino's Pizza — Restaurant in Spring Valley

Ordered two pizzas at 6:35pm this evening and received an automated text saying that the pizza would be ready in 8-10 minutes. The text came in at 6:55pm which is perfectly fine. I drove approximately 10 minutes to pick up my order so I figured I would be right on time. When I got to the Dominos it was 7:05pm and I was greeted and I gave them my name and then proceeded to listen to the greeter and one of the young ladies making the pizzas go back and forth about the big order that apparently just came in and took precedence over my order. The young man who greeted me then proceeded to tell me that my order wasn't ready and that I would have to wait until they were done with this big order. I explained that I drove 10 minutes and that the site told me that my order should already be ready. The young lady said that I'll probably be waiting another 15-20 minutes before my order may possibly be ready and the young man asked me if I wanted to go ahead and pay for my order and wait. I politely declined and told them to cancel my order. I will be ordering my pizzas elsewhere from...

Could the person answering the phone the name she said she was Katherine but her name was Heather could she be anymore rude. Probably why she gave me the wrong name. And not helpful I called to explain i got someone else's pizza and I didn't get my 2 liter and the pasta was burnt around the edges and black. Her response I just made it I didn't bring it out to you. I dont know what you want me to do for you. She hung up on me 3 times and said she could remake it delivery is over and hour and we close at midnight so that doesn't work. Hello Miss Zero Customer service you act like I created this problem. Wow she is beyond rude I tried to answer 2 times last week they dont answer the phone. I will be calling Domino's corporation and also the store tomorrow she is beyond rude and a complete nightmare. Update my new pizza and 2 liter...

They had me waiting over 2 1/2 hrs for the to cancel my food. I ordered at 6:27 for delivery and then at 7 it said it was being quality checked…then nothing changed. I tried calling like it says and it took 3 times for someone to pick up. I’m assuming the manager. She picks up says they’re a bit behind on deliveries and apologies but assures me I’ll still be getting my food. 8:48 I get the text saying it’s canceled and they are not picking up their phone. I’ve been waiting for food and assured I’d get it for this and then to be ignored? It’s nothing to refund me but the plain rudeness, lying and unprofessional service is honestly too far. It makes...