Jersey Mike's Subs — Restaurant in Springboro

I love the food at Jersey Mike's. No matter the location food is always top quality. The store itself is clean and well-maintained. My wait wasn't too long so that was great. The two problems with this specific location are: the staff and handling of foods with allergies. I'm giving grace on these things because most of the workers were young and it seems liked the one guy was new. They were very loudly talking about various places they vacationed while also helping customers. Not a huge issue for me, but you could tell they were distracted by trying to carry the conversation on and help customers. As for my allergy, they handled it like every other shop - wiped down the machine and the areas around the line, they also put my bread on a different paper, and changed gloves. Where the issue happened was that the newer guy used the mayo that was on the line, which the knife was on non-gluten bread so cross contamination happened. This is just a good relearning moment on allergies for your staff. Every other Jersey Mike's uses the squeeze bottles for allergies. Not sure if this was just a new person who didn't know, but nobody else guided him to do anything...

After ordering online i was told to pick up at the carryout station/shelf when I got there my order wasn't on the shelf it just sitting on the back line in the bag I continue to stand there waiting for atleast 10 minutes if not longer just to be ignored by the 5 people standing there finally a lady walks over and says can I help you I tell her yes that I was trying to pick up my order and she just looked at me like she was confused and then continued to look around like she has no clue what's going on I then tell her it's the bag right behind her and told her my name along with what should be the bag she then just hands it to and says hope you have a goodnight..not sure what the problem was with the staff tonight but I'm disappointed on the plus side food was...

The service was very enthusiastic and friendly, but the manner in which the sandwiches are sorted after they are made was basically chaotic. I ordered a Philly cheese steak along with three other cold subs; since mine was cooked, it apparently was lost in a shuffle of online orders and other takeout orders behind me. The guys behind the counter seemed to be very confused about what wrapped sandwich went where. I tried watching where mine went, but it was impossible once it was wrapped. I only found out when I got home that I received an Italian sub instead of my cheese steak, and had no time available to go all the way back and correct it. Again, not necessarily a fault of the hard working guys making the sandwiches, but a problem in labeling...