Cracker Barrel Old Country Store — Restaurant in Springdale

Marcus, midlevel manager, decided to align himself with an ~80 year old woman who was verbally harassing and making racist remarks at a young child whom she had already driven to tears. Marcus did nothing to address the racist old bully's abuse of this child, but instead approached me from behind and put his hand on my shoulder and told me, without even looking me in the face, that I was "harassing his customer and needed to leave his store" I was standing in line to pay $100 food ticket and had an armload of retail goods amounting to at least another $150. We are regular customers. Well. We WERE. After today, Cracker Barrel will never see another cent from my family. After being confronted with the truth from other (older, white and mostly male) patrons, only then did Marcus admit that he was wrong and only after I demanded he do so, did Marcus apologize for drawing a false assumption about who the aggressor was. And the wicked old witch that made a little girl cry? Marcus held the door open for her, thanked her for her business and said he hoped to see them again. This rotten human that didn't even buy anything, and wasn't there to eat... She was there to complain about a product she had purchased that she couldn't refund. In conclusion, putting your hand on a customer's shoulder is assault in the state of Arkansas, Mr. Marcus Manager. Doing so while not wearing a badge or clothing identifying you as store management, and not even verbally introducing yourself as a manager reeks of a complete lack professionalism and respect for "your store" and the customers that pay your salary. It would behoove you to check yourself and your enormously overinflated ego before you decide to put your hands on a customer who doesn't have the ability to react with the grace and self control that I had today. And to the little girl and her sisters and Mom that were the real victims in this scenario, this country is your home too, and NO ONE has the right to tell your children to "go back where they came from" and make them cry. I'm so sorry for the way you were treated and the ease with which Mr. Marcus Manager ignored the verbal abuse of your child, and instead treated the one person who defended her against a racist old bully like the aggressor. Marcus was wrong today and your daughter deserved better than the empty apology that he only made because he was...

I have had two of the worst dining experiences at this cracker barrel with the SAME server both times. The first time this happened, I blew it off and said maybe she was having a bad day even though I watched her serve every other table with good service. However, I returned today and got the same server with the same bad service. The first experience we came around noon, our host handed us the dinner menus when we wanted breakfast so we politely asked our server for breakfast menus as we had already been sat when we noticed. She didn’t respond, grabbed them from the host and then tossed them at our table. Took our order and then proceeded to not check on us for the entirety of our meal. Not a single refill, even when she brought the food out, didn’t ask if we needed anything as me and my boyfriend’s drinks were both empty. Again, we watched her refill other tables drinks and serve them with a smile, but for us she was just in a bad mood. We then finished our meal without drinks and waited for 15 minutes on our check because like I said she never came to check on us. We ended up just going to the front to pay and left. We came back today and got the same server and got the same service. Bad attitude, doesn’t want to be there. This time we got up ourselves to get the breakfast menus from the host as we weren’t going to ask her and risk horrible service again even though we got it anyways. She takes our order, it’s fine. Our food comes out and we had 2 ordered of biscuits and gravy, but only 1 basket came out. So we asked, “Hey is another basket coming out or is this all together” and Tammy states standoffish, “Yes. There’s 2 for you and 2 for him, do you really need more than that?” Excuse me, it was just a question that could’ve been easily answered with, “Oh yes, that’s both orders in one basket we just did it that way to save table space.” or anything other than the attitude she responded with. As someone who works in customer service I just find this behavior unacceptable not only once but twice from the same woman. The second time I would’ve blown it off, had it not been a repeat of the same situation from the first visit. Left sorely disappointed both times and not because of the food but the service from a...

We placed a to go order and it was wrong. The server had no knowledge of the menu and openly admitted that he did not know the menu when my husband tried to order and he had to point out on the menu what he was ordering. Once my husband placed the order with the server then the server read the order back and it was correct. However, when it got rang in he rang it in all wrong. He did not even ask my husband's name to put the order under. We paid for items we did not get and some of our food was missing. Once my husband got back to Children's Hospital with our order that is when we realized we were missing food and the food was messed up. We called to let the manager know and he caught an attitude with my husband and said "What do you want me to do about it?"... what a great manager that is. He told my husband what he ordered was wrong and no longer served that way that the menu has been updated. If the menu has been updated then why was my husband given a menu with outdated information and expected to know it was outdated. Also why did the server not inform my husband after he was ringing in the order that it would no let him order it that way if that is true. But we went back and looked up the most recent menu online and it is exactly how the one in the restaurant looked that my husband was told is outdated. As a former server and Cracker Barrel employee this is unacceptable. I worked there 4 years ago at the Alma location and we were required to know the menu from front cover to back cover, we read back the orders, and if we were unable to give the guest what they ordered, the way they ordered, we informed them and gave them a few different options. My husband was polite on the phone when the manager got irritated right away. I do not know how you expect to run a functioning business when you have servers with no knowledge of what is offered there and a manager who does not hold their employees or themselves responsible for not knowing the menu, not having proper communication, and automatically blaming it on...