Dunkin' — Restaurant in Springettsbury Township

I've never dealt with a more rude bunch of people in my life, from the first person I spoke to in this fiasco to the last. I placed a mobile order and went through the drive through, as I was supposed to. After waiting for quite some time, I got to the window and told them I had a mobile order (just as I had to the rude woman in the speaker) and the employee looked lost. After several minutes of confusion, she hands me two drinks and says thanks and closed the window. I waited until she looked back out and said "What?!" I explained we ordered food as well. Cue further confusion. After several more minutes, she hands me a bag. What's sticking out the top was not something I ordered and I told her that this was not my order. She became quite irritated and told me to go inside. I parked, went inside, and told the girl at the counter that I was picking up a mobile order. She told me those are drive through only, and when I told her I was instructed to come inside, she threw her gloves down and yelled, "I quit!" I was then directed to a "manager," who greeted me with, " What do you want?" I, again, said I was told to come in and get my order. She grabbed the bag I had been handed at the drive through (10 minutes ago?) and sat it in front of me, taking out it's contents and rudely stating, "This IS your order, they just gave you extra stuff." I told her, no, items I paid for were not there, so it clearly was NOT my order. She threw the items back in the bag, threw it in the trash, and proceeded to remake my order. Not once, in this entire ordeal was I greeted, smiled at, apologized to, or even spoken to in a non-hostile tone. Needless to say, we won't visit this location again and I sincerely hope the complete lack of any kind of customer service is addressed at some point. If employees are taking cues from the manager I dealt with, it's no wonder it's not...

Today I went through the drive thru order a egg and cheese on an everything bagel, an order of hash browns and a medium ice coffee . I arrive to work and in preparation to eating my breakfast, unwrapped my sandwich and there was a everything bagel with no egg and cheese. So i called Dunkin donuts to explain what happen, a lady by the name of Brit answered the phone and immediately placed me on an approximately two minute hold. Upon her return I explain the situation and Ms. Brit, tells I order a plain bagel with egg and cheese, I in return corrected Ms. Brit that i order an everything bagel with egg and cheese, i received the everything bagel minis the egg and cheese then process to tell me that she put egg and cheese on that EVERYTHING bagel, so i asked her why was my egg and cheese missing off my bagel? She told me, well bring in your receipt so i can see if you ordered an EVERYTHING bagel with egg and cheese(sarcastically) in a tone that made me feel I was lying to her about a $3 to $4 sandwich. So i firmly told Ms.Brit, i was at work and hung up on because i clearly was not getting any where positive with her. I stopped in after work. To find out who the manager was. You would never guess Ms. Brit is the store manager. But there is always a some one the store manager. I will make it my business to contact the regional manager tomorrow. Mrs. Richards. I'm looking forward to speaking with you tomorrow on...

I go to this store about 5-6 times a week. See the same people and order the same thing. Lately, on my morning runs before work Ive noticed an employee by herself frequently. I know the one day the other worker had just came in but she was alone for the early morning. Although on Tuesday I believe, she was completely alone for the whole morning. It was me, and two other cars on the drive through. I waited about 5 minutes then she took my order and I waited about another 5. The other car drove around and was irate that it was taking so long. I asked her her name the next day when I saw she was back at it but had another employee there. Her name was Darlene and her and I chit chatted a lil and I felt horrible she was by herself. If I didnt have to be at work I wouldve gladly jumped in there and tried to do my best to help. I love this Dunkin and its the only one I go to. Although, I feel it needs to be better staffed in case of situations like this. I understand things happen, but this poor woman was just frazzled and ready to give up. Im glad she...