Papa Johns Pizza — Restaurant in Springettsbury Township

Get ready for this review. Ordered delivery. An hour later nothing shows up. They NEVER EVER answer the phone!!! Wait, wait, wait. Nothing ever shows up. They never answer their phone. No delivery driver ever came to my door and attempted to deliver a pizza. No one even attempted to call me. We gave up for the night and got food from elsewhere. The following day I leave the house and drive past my barn down the road and what do I see? My Papa Johns Order sitting outside on a stone wall near my barn, which is nowhere even remotely close to my house, and couldn't possibly be mistaken for a house. It's clearly an old barn. i live on a main road, my address is clearly marked on all sides of my mailbox, I leave my front porch light on that is so bright it even lights up the road. There's no other house close to me. It's pretty obvious where my house is and where my front door is. So basically the driver dropped the order off at a random spot outside nowhere near the house, made no attempt to contact or come to my door. I can't even make sense of this. I complained online and the GM wrote me but hasn't responded to my response and has done nothing to make this right. No refund, no vouchers, nothing. What a bunch of totally useless human beings. I will never order from this...

This is my 3 rd time with anad experience. If you do have a problem with a delivery forget calling them. They do not pick up the phone. And calling customer service is a joke as they tranfer you and it immediately hangs up. We ordered online for delivery. A special they offered one large cheese and one large pepperoni for 24$ we ordered 4 total pizzas for a childs birthday party. We then waited 1 hour for those pizzas. We only received 2 pizzas both cheese. Missing 2 pepperoni. We called for over 1 hour. Finally the home office sent a message to the East York store which then called us back and argued we didn't order pepperoni. To which we took a picture of the boxes and stickers qhich clearly statwd 4 large pizzas 2 cheese and 2 pepperoni. Never got a call back from the district manager. No follow up but we did get our 2 pepperoni 2 hours after the initial delivery. The service here needs help. I understand the labor shortage and and I have no issue working with that. However not being able to read, take my $48 + 5 for delivery and 10 for a tip and not get my order...well now that I have...

My husband made an order last night and didn't realize it automatically went to carryout. Left a good tip and everything. Realized right after making the order that he accidentally did pickup and he and our friend tried calling to fix it. For over an hour. Nobody answers the phone. They called the customer service line and they attempted to reach the store too with no luck. Had to open a case to get our money back. Was told to call the store today to check on it and if you select to speak to a manager, they hang up on you. I had to click to make a new order and they said they would connect me to customer service and if I get disconnected call back and press 5 (the number for the manager that goes to nowhere). Of course the guy just hung up on me instead of connecting me. And of course calling back and pressing 5 did nothing. The girl that picked up the 6th time I called actually got me through to the customer service, who said a refund will be processed in a few days...