Burger King — Restaurant in Springfield Township

Asked for large onion rings, but she kept ringing up fries. After the 4th time, I said I would cancel the entire order if she couldn't remove the fries and add a large onion ring. "Oh, sh*t, my bad," and laughter followed. I'm a 78yo. lady and was taking my 6yo granddaughter through BK for a 4-pc. nugget, a Jr. Cheeseburger and a chocolate shake. This girl was rude and definitely not paying attention, and when I paid at the drive-thru, my order STILL had fries and no rings. She said I had to go back around through the drive-thru while they made my rings. There were 4 cars in line when I pulled around, and it took 8 minutes to get back to the window where she gave me a SMALL ring that was cool, overcooked and dark brown, very hard. I showed her this, and she told me I would have to go back through the drive-thru while she got a new order. After all this, I left after paying for a non-existent large onion ring, a medium chocolate shake, a 4pc nugget, and a jr. cheeseburger. This was at the BK on Arlington Rd. I was and am still very upset about this incident, especially since my granddaughter had asked for MCD's across the street from BK, but I had convinced her that BK had better shakes and onion rings. She said the cheeseburger wasn't warm, and it was hard, but the milkshake was really good. Please fix the problem at this location if...

Ordered breakfast from the drive through. Paid for order and was asked to pull over to the side. Waited 20 minutes but was trying to be understanding of them being busy (although a lot of cars left as we waited) Our food came out, but it wasn't our complete order. I went inside to let them know. There were customers inside and I was nervous to bother them but we had already paid and was missing half the order. I told the lady (manager) what I was missing although she barely gave me the time to talk and was frantic. Again, understandable since they were busy but at this point we had been waiting 30 minutes. She rummaged her hand in my bag and dumped all the hashbrowns. I waited another 5 minutes for them to get the rest of my order. I got the correct amount of sandwiches, but they were not the correct sandwiches. No point in going back if they don't care and I'm only in the way. I understand places get busy and I was very mindful of that, even getting the wrong sandwiches, but the way the lady acted and handled it was unnecessary. I hope they got caught up and don't treat too many others badly for...

Horrible service and very rude! Will never come here again... asked about a drink ordered it and never got it! When I had asked why, the manager told me that I never did order the drink! Common sense why would I ask what flavors you have in the first place? And get only one drink with two meals! She handed me the Oreo milkshake and by the time our food got out the milkshake was complete water, when I asked about the drink she said I wasn’t charged, I wouldn’t lie over something so petty.... definitely would’ve admitted I was wrong, when I asked if I could give her a dollar for it she told me to go back to the front of the line.... I don’t understand so because you forgot to give me my drink and we had to wait seven minutes for our food to come out it’s my fault and I have to waste more of my time right? I was just very fed up with the attitude and service I received!...