Graeter's Ice Cream — Restaurant in Springfield Township

Wish I could give this location zero stars. My Fiance went their to get gift cards for our children's teachers for Christmas and the clerk (Idris Reed) took advantage of her being busy and in a hurry. He did not give our card back then set up a PayPal account and drained our bank account within an hour. We did not realize this until the following day. Our bank told us all the transactions were through PayPal so I called them and they told me the name on the account that was created using our card was Idris Reed so I googled him and seen his picture. Showed my fiance the picture and she said that was the clerk at Graeters. I called Graeters and the manager was very rude and denied that Idris would do that. I went there with the police and he admitted to taking our card and money and was arrested. I reached out to Graeters and still never heard back from anyone. This is supposed to be a happy place. A place for families but we will never return to Graeters. I bet I get a call back now!!!! You have thieves...

HelloI visited your Cincinnati Ohio location on Winton road this was suppose to be a great experience for me and my child this was our first time coming, well it was horrible first of I stood in line with my 6year old daughter for 10 minutes while your employees had a conversation with each they completely ignored me and my child there was no greeting no interaction or anything they wasn’t busy it was only one customer in front of me, to make a long story short other customer Walked in who were white they spoke with them had a conversation and took there order before mines this is very disappointing and...

This location is wonderful. The staff here is the best in the world. There is an older women with grey hair in particular that was the sweetest person. I walked in to this location and she ammediatly greeted me with a very warm hello which made me want to enter here. She then asked me if i wanted to try the famous coffee cake. What a treat it was, with all types of flavors i loved. We sat and she filled me into the history which i thought was really cool. EXCELLENT SERVICE WILL BE BACK SOON, keep up...