Auntie Anne's — Restaurant in Springfield

I’ve never had an issue with this location. The people are normally very nice and food is excellent. Today I went there with my son and some family. For starters we didn’t receive 1 of our 2 pretzels. When we went up there to get it it the older lady, name tag read “Penny”, had gotten a HUGE attitude. I’m assuming it’s because she packed it and couldn’t believe she made a mistake. The gentleman was nicer but they were all out and couldn’t give us a time they’d be done. Anyways we go sit down and wait for the pretzel to be done. After 5 minutes we go back up there and Penny looks directly at us, with a dirty look on her face, but doesn't proceed to give us our food making us wait in the long line. We get our pretzel and go about our way. However the food was TERRIBLE. Burnt, way too dry, and overall inedible. Will not be returning to...

Went there for the free birthday pretzel that Auntie Anne's advertises. App was glitchy and the barcode would not show up even though the birthday was on there. Staff was rude about it and dismissive and acted like I was a nuisance.

Still made my order which they proceeded to forget two items and acted annoyed when I pointed that out.

I understand working at Auntie Anne's at a dying mall is probably not ideal. But most people don't like their jobs and can get through the day without making other people feel like a...

Penny was the rudest human on the planet! I had my kids with me who wanted mini pretzel dogs. They had 5-10 min in the oven so I said I’d wait for them, obviously waiting beats toddler tantrums. She rolled her eyes and gave me nothing but attitude. Then when I asked for a receipt you’d have thought I’d asked for my money back or something cuz she was super bothered. I won’t do this again, especially if Penny is the one...