Goodcents — Restaurant in Springfield

Honestly the impression of this store is beyond terrible, I won’t go into full detail about my first encounter but know when I ordered… delivery took about 2 hours because they don’t have drivers anymore & have to send someone from doordash. Anyways fast forward to TODAY 1/28/22 the lady who was on the line to top my sandwich didn’t listen to ANYTHING I asked, she seemed very displeased & distracted. I asked for oil and vinegar & she squirts it ON the meat after being asked to put it ON the bread, she goes on to grab lettuce that I didn’t once ask for & I had to tell her TWICE I don’t want that, upon finishing up my atrocious sandwich I asked politely for it not to be cut its only an 8” sub.. and it’s cut. Everything was falling off & running due to how poorly she just threw everything together. I’ll never visit this...

I really like this place but they normally are hit and miss. There's one woman who works here who makes up new rules as the day goes along depending on how she's feeling on that day. For example, I always order the same thing on all white bread and I never have a problem, ever. Ordering it for over 3 years. Today was called and said it was against the rules. To the point where we had to cancel. When I called her out for lying she hung up on me. Said we wanted to cancel the order, the plan was to order at another place, but the order is still pending. Pending still processing not canceled. Swear to God if this woman eats our food and charges us money for it will not end well. You need to fire the liars because they're making us go to your other locations. Because she's too lazy...

Ordered 2 subs today for me and my fiancee both which was messed up. First there was no mayo on my sub which made it taste horrible, second the bread was so stale that it just fell apart, and third the ingredients were not fresh at all, and on my fiance's sub there was no spicy ranch, olives, or even cheese and it was supposed to be toasted but was cold to the touch with stale bread. We ordered online for in store pickup and didn't realize they was like that until we got home. Very disappointed we go here all the time but will not be back as we called and told the staff about the issues just so they know where they messed up and they said there's nothing they could do about it and the manager...