Inner Circle Springfield — Restaurant in Springfield

my friends and i love coming here! but i don’t think i’ll be able to come here any longer after this incident. i was flagged for an unpaid tab when i came in on saturday. i went ahead and paid it, but when i came in on 3/1, i was a designated driver, and my friend bought a diet coke for me. before that, i hadn’t been in since december because i was living in kansas city for a few months, so i had no idea when the unpaid tab would’ve been from. i went back to the bartender and they asked me to message their instagram to figure out the issue. i went ahead and did that, and they asked me to email nicole. after emailing back and forth with nicole, she told me that i had been in the bar multiple times in the last few months, and that the unpaid tab had printed from their pos system on 3/8 but they had no idea what day it was actually from. okay, so i asked for proof and for them to check the cameras, and they sent proof of someone else’s transactions that weren’t my card, but a visa ending in the last same 4 numbers as my discover card, to which the transaction histories stated. as i mentioned above, i have asked for them to look into the cameras, to which they said they cannot do. if they could look, they can see i didn’t get anything on 3/1. if their pos system is printing things from december in march, then fine, but i just need proof. this just really sucks and i don’t want to be charged for the wrong thing, and like i said, i hadn’t been in since december. if there is a way they can look into when i was actually there on 3/1 and when the tab may have been from i have absolutely no issue with that, because i didn’t get anything. but it seems like there is not a way they can do that / want to, and i don’t wish to come back and have to get flagged for the wrong things. i would think it’s possible to flag the wrong person since they are so busy and are pulling up the wrong persons card info. this is just super frustrating and i dont wish to spend my time here anymore.

edit: my issue was the way the situation was handled and the way i was responded to. i wrote the review prior to receiving the email stating she would give me a refund, but before that she accused me of being in the bar multiple times and the “proof” was with the card that wasn’t mine. i was just upset at that point.

she also stated that because the system prints the declined tab on a certain date doesn’t mean that’s when that’s from, but now from what you’re stating it looks like it was triggered by me entering so it just doesn’t make sense because i wasn’t there on the 8th. the only time i was there was on the 1st since december. i don’t know why a declined tab would get flagged from that far back on a day i wasn’t even in your establishment. and then to be treated like i was lying. the situation may be unusual that i paid it and then reached out but i just didn’t want to cause a hassle on a busy saturday. i understand not wanting to go back through footage because it’s probably a hassle, but after all this i just don’t want to come back to avoid this happening again. i appreciate the refund, i didn’t even tip when i paid the tab either. the tip was also added on there for me, so who knows what’s happening with that, but this whole thing sucks. there’s not really a way to make it right, i just...

Overall, it was fun. We went on a Saturday night. Pretty typical club scene. DJ Anthem was awesome. The music was a good mix of older rap and newer pop. Everyone was dancing! It did get EXTREMELY crowded, making it difficult to get to the restrooms or the bar. There are no cocktail waitresses or servers, so you literally have to fight your way to the bar to get drinks (get as many as you can carry in one trip). Our group opted to pay for VIP seating, which made getting drinks a little easier. I'm not sure why they wouldn't have servers at all, not even in the VIP section. We also got bottle service, and they didn't didn't do the strobe thing like they did for others, which was pretty upsetting. I think if the service was better, the place would be amazing. I might go back if the same DJ is playing and it's a little...

Inner circle has made such a MASSIVE turn around. Not much to shake a stick at before, was pretty similar to other bars in town. However, as of recent they have leveled up in service, hospitality, and appeal. They’ve been doing these theme nights, my friends and I are OBSESSED with getting dressed up to go hangout. They really have been going above and beyond to set a standard and elevate the experience there. By far the best bar in town. Shoutout to the whoever is doing the hiring, y’all have really got employees in there that care....