Julie's Chewies Gourmet Cookies — Restaurant in Springfield

I do not normally post reviews of places on line. I can honestly count on one hand how many time I have done so, ever. So will I do in my opinion it speaks volumes for the quality of service. Everyone is going to have their own experience and standards that influences their opinion. For me I have had nothing but great experience. In my opinion hands down their cookies are best I have EVER had. They are reasonably priced the the great quality you get. I have saw many people complain about the customer service. From my point of view and experiences (many of times), the service has been nothing but superb. I have even shared with others that I talk with regarding the place, that I love just going in there just to visit with them. They have been nothing but super helpful and fun to just carry on conversations with. I have went in multiple times just to pick up my order and end up talking for 15 or 20 mins just about various things. I always leave wanting to spend more time with them. They provide a very warm almost like going to your grandparents house while they bake atmosphere. I recommend them to everyone I speak to when having a discussion about where to find the best bakery. Again, I understand all this is very subjective and I can only speak from my experiences. But I absolutely love this place and hope to continue going in the...

I cannot say enough good things about their customer service (AND their cookies). I have been purchasing from Julie's Chewies since the late 80's - for me and for gifts for special people in my life. I recently moved out of state and ordered a gift to be shipped, to just 5 miles away from their store. Julie's Chewies responded and sent it immediately but the post office sent it out of town, then back again, long story to say my gift would no longer be fresh. I emailed Julie's Chewies after hours on a Friday to let them know that there was a problem with their shipping but I understood that it was not their fault, I just wanted them to know. Todd responded that night (AFTER HOURS), very apologetic and promised to make it correct. He then had a dozen cookies hand delivered. This error was not their fault but they took responsibility anyway and made it great. Go spend your money here, the products are fantastic and the customer service is...

Best Bakery... dare I say ever?! By far the best in springfield!!! I grew up enjoying this place for every birthday until I was probably 10, my mom would order me a cake from here, always with a layer of raspberry jam through it. I'm 26 now and love this place just as much as I did then. Although haven't had a cake from them in a long time i frequently idulge on the cookies which are giant amazing deliciousness! Don't however get me started on the lemon bars... they are literally to die for!! I could eat a million and still be in love. And its not by any means your average run of the mill cookie or lemon bar. They go above and beyond with everything the make here, I have tried to copycat the recipe but just never come close so they are certainly doing something right. Also they just recently expanded their menu and flavor options. I'm so excited to try some of the new goodies! Thanks for being a true gem...