O'Charley's Restaurant & Bar — Restaurant in Springfield

Walked in on a very very unbusy afternoon at 12 or so, was greeted by the sweet lady that always greets us. She sits us down at the booth we would be sitting at for our lunch meal. I was parched, as it was probably 95°F outside and very humid, and me and my friend are hardworking in this awful weather, so we owe ourselves some good food and most importantly, water. Oh the water. We were so excited. I could've drank 2 glasses at that point. Except, 5 minutes go by, no sign of anyone to make these wishes come true. No kind soul kind enough to see the necessity of water at our table. Another 5 minutes go by, we begin to worry. What exactly is going on in the minds of the server and the host when they notice no bread, no menus, and no water has come to prop itself on our table. 5 more minutes go by, I think I've spotted the slow moving man that must be our waiter creeping to our area like he is Micheal Myers coming to get me. Except he isn't coming to us, he's getting a beverage for a table that was there already. I notice a slight glance towards our table, but before I could get the attention of Micheal 2.0, he walks steadily away to the kitchen. The host then sits a new party of 2 in front of us. I say to my friend, $10 Michael 2.0 serves them first. AND OUT HE CAME! slowly... very slowly 🐌 to the table of the people that walked in 20-25 minutes after us. He looks at us after taking their order as if in disgust of our arrival, something I've obviously never personally gone through, who would be disgusted of me...? Either way, he sulked over and asked what we wanted to drink and finally handed our menus. DING DING DING! Ladies and Gents 25 minutes after walking in Micheal Myers 2.0 finally brought us a water. On top of all of this the porkchops were absolutely awful and dry and gosh why did I order that travesty of a dish. Be weary of going here during lunch, Micheal 2.0...

Its a miracle this place is still in business. We've tried going every now and then thinking that 'this time it has to be better, its been awhile'. But I have been proven wrong every time over the past year to 2 years.

Tonight we gave it a shot. My wife ordered a margarita and we all got sodas and such. It took forever to get any drinks. Our waiter made at least 5 trips to our table to tell us sodas were on the way.

We got the sodas but he forgot the margarita. He brought it later and it was melted and kind of warm. He admitted that he forgot it.

We finally got our food. By this time it had been about 40 minutes.

One order was a burger that tasted like the meat was bad. I'm pretty certain that it was, honestly.

One order was supposed to be cod fish. What we got was catfish. No big deal at first, I like catfish too and we had already waited so long. The catfish was rancid, I couldn't eat it, I'm pretty certain this meat was bad too.

Another order was soup. Simple enough. But we got no spoon.

The waiter literally told us he thought the cook might now be gone, whomever was washing dishes was gone and they had no clean silverware, so he couldn't bring a spoon.

Eating soup with a fork was what had to be attempted, because we had been lucky enough to get those when we first got there.

Who was going to wash the dishes? No one had any idea. I did see quite a few people in the kitchen, many of whom looked very lost and were chatting. Were they going to be turning customers away now that they had no silverware and no one knew how to wash them? I'm not sure but I can only imagine.

A note that we were not there at any time close to closing. By this time we were done. The waiter was nice enough but he was impossible to understand when he talked and trying to communicate with him was hopeless.

I do not recommend trying to eat here if you want good...

Ok I am the most patient and understanding person in the world and super sympathetic to servers and restaurants during this time BUT this may have been one the worst experiences I have had in a long time. Not only the service but the food quality was very inadequate. Many tables of unhappy patrons with looks of disgust. Some even gave up and left. A lady nearby just found an ant in her drink 🤪

The restaurant was very slow when we arrived. After being seated it went down hill. The waiter from the start was very nervous which didn't bother us we just thought they were new.

After watching several tables that were seated after us order they came and took are order.

Even though we didn't ask are server kept coming by to tell us they would be bringing us rolls as they had just come out of the oven. This happened three times over a 20min span. They never came. After an additional 15mins we got rolls.

I started to notice as others that came in after us and placed their orders at similar times had already eaten and getting checks.

After an hour of being here we were informed that are food was held up because a order of fries had been stolen for another order, which would explain why are food looked and felt liked it was sitting under a warmer.

After watching the couple beside us wait for over 30mins from the time they got their check and their server bringing it back to them i went ahead and asked for a check and to go boxes. They told us good luck as they walked out.

This didn't appear to be a staff issue as there was lots of employees compared to customers. However I never saw a manager anywhere but saw lots of employees hanging out in the back dining room.

Do not go here unless you have all day to waste and want to pay for dried out lukewarm food and...