Pizza Hut — Restaurant in Springfield

At 5:45, I called and ordered a large pan pepperoni, large thin crust pepperoni, and cheesy bread sticks. I was told 45 min wait. 25 minutes later, I get my pizza delivery....so I thought. I received a large thin crust pork, a large thin crust half cheese, half pepperoni, and breadsticks. I called back to get what I ordered. They apologized and confirmed my order to be sent again. He asked to swap the pizzas, but being hungry, I ate a piece. After waiting 90 minutes and no pizza, I called back. They forgot to deliver?! So he put the manager on the phone. She agreed to send the pizzas I ordered but argued extensively with me that the "breadsticks" were on the order, so she was not going to replace them. NOTHING on my receipt was correct, but she was replacing the pizzas and not the CHEESY BREADSTICKS! I don't get itAgain, she refused to send me CHEESY breadsticks.

This has been my go-to pizza place for years, good service, good deals, and pizza! I only wanted what I ordered. I no people make mistakes, so I wasn't upset about my order being wrong, but I did not receive what I ordered. VERY, Very DISRESPECTFUL. It was their mistake to begin with them INSULT me telling me I had breadsticks on my ticket. She was the manege at this facility. The CHEESY BREADSTICKS weren't coming out of her pocket! Why argue. Give me what I ordered.

Oh yeah, I sent the pizzas and breadsticks back.

So then, I was overcharged $$$ because I didn't get my CHEESY BREADSTICKS!!! I'm going to talk to someone about this disrespectful treatment...

I ordered online for store pickup from East Kearney store in Springfield Mo I had just spent 7 hrs having Chemotherapy . I walked in to pay and order had not even been prepared . The guy retook my order I paid and tipped him . He said 10 min . I ask if he would step out the door and give it to me . He said he would if he wasn't busy . I had explained what I had been through . He could care less . Mind u there was him and a delivery driver there . I sat for 20 min waiting . I walked in and ask for key to bathroom . He said it was employee only . I use this place often I know it was not for just employees . Sign even had shared gender sign up .I looked at it then at him . He stated the sign had not been changed .pizza was a meatlovers . It was undercooked and a greasy mess . I will never step foot in that place ever again . This employee should be fired . . If I hadn't already paid and told him to keep the change I would not have tipped him. I should have canceled and walked out . But as I said I had spent 7 hours taking my...

The didn't deliver my order said that it was fake name and address and even when I tried to give them step by step directions they said that I was making it up and I would not be allowed to order from them again I had to call corporate!!! This was the response I that I got

Yes Daddy,

Please accept our sincerest apologies for your experience at one of our restaurants. Your comments do remind us of the constant efforts we need to make to satisfy our customers and the work we need to do to make our front-line staff a customer-oriented team.

We have forwarded your feedback to the above store leadership team responsible for this restaurant. They will be in contact with you within the next 3 business days at the phone number or email address you provided.

Thank you again for bringing this to our immediate attention. With input from valuable customers like you, we are able to resolve situations that might otherwise go unnoticed. Please do not hesitate to contact us in the future regarding any matter.

Sincerely,

Pizza Hut...