Starbucks — Restaurant in Springfield

On March 18th, I came through the drive thru. Not only was the lady rude, but the drink I ordered (a caramel ribbon crunch) didn’t taste like it had any caramel. I came around again after mixing it and trying it again and it still tasted just like the coffee suryup. When I came around again I politely said to the lady at the window “hey I usually get this and it tastes good but for some reason it just tastes like coffee today.” She then replied with “well it’s made with coffee” I said “I’m aware it’s made with coffee, but it tastes nothing like caramel.” She then proceeded to snatch the drink out of my hand and said “next time make sure you stop at the speaker” after about 30 seconds she came back with another drink and made a smart remark to her coworker stating “it’s just gonna be made the same lmao”. Usually I don’t write bad comments considering I’ve worked at Starbucks before, but for the love of god please stop working in costumer service jobs if you are going to act like that. We’ve all...

Really terrible quality. I work at Starbucks in St. Louis MO and I'm very familiar with the standard recipe of the drinks I order, and their modifications. I ordered a Venti Salted Cream Cold Foam Cold Brew, 9 pumps caramel, no ice, extra cold foam. I watched the barista pour the last of her vanilla sweet cream into the blender, top it off with nonfat milk (not even in the recipe for VSC), and pump sugar-free simple (why?) into the blender before foaming it. This was a remake since there was extra ice in the first one. I also ordered a no water London Fog tea latte; she steeped my tea in water (I ordered no water) and then poured the tea into the foamed milk. This is literally the opposite of what I asked for.

I will say the barista at POS was very friendly and put all of our drinks in correctly. It was only the quality of the drinks and the lack of understanding of the recipes and modifications that...

Very snappy mainly the women. Bad customer service. Treat you like you aren’t the customer and your a random who didn’t just spend your hard earn money. Had a drink mad and it was bitter and had no sugar I asked could more sugar be added and the lady looked at me and said I can give you some sugar packs. I said no thank you then she got upset and said well what’s wrong I said it’s bitter she said it’s a coffee I said I’ve had this a lot I know that and then lightly snatched it back ..now keep in mind we’re in a pandemic..not supposed to take anything back but I didn’t care because I didn’t want it she slammed the window and told someone remake it and when I got it back it was still horrible I just said thanks and drone off . I’ve never experienced that type of behavior this Starbucks has been going down I recommend the one down further by...