Subway — Restaurant in Springfield

I can’t ever remember having an issue at this location before. We passed another Subway on this night to come to this location because the wife said its always cleaner and the staff is always friendlier. I was willing to go to the closest location since it has been remodeled and we were mobile ordering. But the wife won out.

We did an order ahead for 2 foot longs. We we sat in the car parked in front of the store while we ordered. No customers in or out for that 5 minutes while we ordered. The app stated our food would be ready in roughly 15 - 20 minutes. Little bit ridiculous it would take that long but no big deal. So, we go in to let him person know we had a mobile app order. Our sandwiches were both at the point to put cheese on our HOT sandwiches. Not 2 minutes later a customer comes in and the sandwich artist stops making our hot food to make the walk ins food. Little aggravating when you hear the walk-in order the same sandwich as you and he's going to get a hot fresh one while my sandwich sits there cooling down. While all this is happening, another customer comes in to place an order, so our food continues to wait. Luckily for us the sandwich artist was enough of an a$$ on this night that the girl walked out because he was being so difficult. That was good for us because we got our food right time like the app said.

Like I said originally I dont recall ever having an issue at...

I ordered two sandwiches and both are wrong and missing the cheese. I ordered a specialty sandwich that is called the classic Ham & Mozzerella but there was no mozzerella on this sandwich at all. There was also no American cheese on the other sandwich. I called the store and the guy that answered the phone let me know that he was the shift lead who had no authority and that the manager will be back in the morning. Why be a shift lead when you have no authority to rectify a situation that you created? I want my money back! I will NEVER order from this subway again so people if you attempt to order online for this restaurant please rest assured that they will get it wrong with no solution. I am livid because I don’t make money to waste it. I will be following up with the manager tomorrow morning! Do your jobs correctly and rectify what...

My son came in and ordered a sandwich open it in the car and had a dead fly in there so of course I turned around and went back and asked for a manager and the girl told me she was a manager I asked her to open the sandwich and tell me if she thought it looked OK you said doesn't look like anything is wrong and I said are you sure about that because I'm pretty sure I wouldn't want to Deb fly in my sandwich so then she called her manager and he magically appeared within less than four minutes, all they did was apologize and make A sandwich for him and apologize again but doesn't understand why I would be upset at a dead fly in somebody's food. I really would like to know how the employees that are working behind the counter don't notice a dead fly while...