Baskin-Robbins — Restaurant in St. Charles

I was really looking forward to enjoying an Oreo Cappuccino Blast today, as it had been a while since I last had one. Unfortunately, the experience was quite disappointing. The drink I received looked nothing like nor appeal to the picture advertised, and the flavor wasn't nearly as good as I remembered. To make matters worse, the whipped cream and other toppings that I always associated with the Oreo Cappuccino Blast were no longer included. Instead, they're now considered "extras" that come with an additional charge. Had I known about these changes beforehand, I definitely wouldn't have placed the order. It's frustrating to feel like establishments are nickel-and-diming customers with these kinds of upcharges. This experience has unfortunately soured me on the Oreo Cappuccino Blast, and I won't be...

The girl that was working there today on 06/18/2022. I think she was in charge, did not have a name tag. Seemed overwhelmed. I went to order no one was responding so I thought there order thing was broken. Went up to the window told her that I think the order thing does not work, she had a major attitude asked what I wanted heard her say that is going to take long to make. I asked her if that was what she said. She said "yes" . She said, I will have you just pull up and wait for a while with a snarky voice. I just pulled away and left. I was like I'm not having someone make my drink with that type ...

I got my daughter’s ice cream cake for her 10th. Birthday and it was old and gave us a different color than what we ordered. I didn’t care about the color but the cake part was old and didn’t taste right. Party place left the cake 20mins out room temperature and it was super hard to cut. Plus kids spoons weren’t breaking while trying to get peace out of their plate. Depending on your luck who you get to talk on the phone either they are super nice or rude. My first call I didn’t get any response....