Taco Bell — Restaurant in St. Charles

You know when you go to a Taco Bell you're not going there because you are making great decisions in your life, so you go into it with really low expectations about what you're about to experience. Even having said that, my time at the local Taco Bell was simply bad in every possible way. Besides the two people working, and the two older people who came in afterwards, I was the only person there eating, and after I was done, it was pretty evident why that was the case. The place was filthy; there was garbage and residue all over the floor, the tables, the counter, the seats, and everything; there was nobody to take orders; the robot to take orders is extremely inefficient, frustrating, and alienating to use (the two boomers who came in after me spent the entire time I was waiting for my food and eating trying to figure out how to get their takeout. Not user friendly especially for the elderly); unbelievably slow service to prepare the food (I waited 10 minutes for three soft shell tacos, and I was the only person there. Tacos! It's in the name, people!); no ice in the ice machine; and the new remodel is cold, visually unappealing and uninviting, with bare walls and unused space. The food itself was honestly the best part, but it was still Taco Bell, so in terms of quality and flavor it was very edible. To top it all off, it was really pricey, especially for what you get for your money. I am never going to set foot in this...

IF 0 STARS WAS AN OPTION I WOULD IN A HEART BEAT. I've had issues every single time im here,(ive loves in this town 26 years) i work near by and i order the same thing EACH TIME

2 cheesy roll ups, spicy potatoe taco with fiesta strips, and a cheesy gordita crunch , with refried beans and NO meat

and EVERY TIME ITS WRONG.

i call once i notice somthing is MIA or wrong and they can never credit me on the spot i have to 'redeem' my money/food in the store NEVER in the drive thru and usually have to argue with staff over this 3-6$ mess up but every dollar counts

and im disappointed the staff isn't mindful of their work, or disciplined for their forgetfulness ,very upseting especially when you spend money on food you wont eat!.. long story short go to another location THIS ONE IS TERRIBLE!! And after tonight's encounter with somone who has terrible English i will...

Prices are higher than surrounding T Bells, but they only had three people working when we were there. They took 18 minutes to make our order which we placed 5 minutes in advance so it would be ready. The average drive-thru wait time while we were there was around 8 minutes, with one car waiting 10 minutes while we were waiting for our food. There was also a lot of inconsistency in the food - one of the people making food didn't look like they had much experience while the manager was "fiercely" trying to make food. They closed the dining room after we came in, which was awkward because there were several people trying to come in and get food (including pickup orders) and the doors were locked with no signs on the door explaining the lobby was closed. People just left and a GrubHub driver had to wait in the drive thru, which obviously completely...