KFC — Restaurant in St. Louis

8 pc meal. The chicken was dry and not edible. I got chicken to hospital. It was a meal for my hospitalized som. We were disappointed. I called and talked to manager. She said to bring meal back and it will be replaced. I bring meal back and new manager on named Ashley. She was very rude.I had th ed receipt and proof on my phone I called her. She put me through the ringer. She said dhe did’nt know who the mansger was prior to her shift. She finally agrred to replace the chicken only. I told her after spending 30 dollars I will take what I can get since I can’t be refunded. So I got new chicken with the cold sides. The new chicken consisted of 5 legs, 1 thigh and one breast. I told them thst wasn’t acceptable.,I paid fir 4 white and 4 dark. The replacement chicken looked almost as bad the first chicken. The 3rd chicken was horrible. It had dry spits and full of grease. The crust was falling off the chicken. The chicken wasn’t cooked with care. You can tell the chicken was dropped and never stirred. The chicken wasn’t cooked dropped and forgotten.,Some sides of the chicken lacked crust. I noticed I wasn’t the only one returning chicken. This establishment needs to be trained on attitudes and how to cook the colonel’s recipe. Also , I noticed the man using gloves getting out the chicken with his hands and not tongs. I didn’t see any tongs in the establishment.,I am very disappointed. I will never go into that establishment again. I left out of there not satisfied. They could’nt give me my money back because I ordered online....

Absolutely horrible! Went to drive thru to order $5 Zinger Fill up, was asked to park. After watiring for a total of 12 mins and watching a total of 6 vehicles being served behind me I went into resturant to complain. At first no one would even acknowledge that I had a complaint. When I raised my voice, counter person responds by telling drive thru window person that she needs to talk to this customer (me) because she's not going to let me yell at her. She responds by saying he's not going to yell at me either. At this point I'm furious! I say, there is no way you should keep a customer parked for almost 15 mins for a high volume product order.

As someone who has worked in fast food before, you are aware of your high volume items and it's essential to be prepared. I was finally told be the cook (who came out of the back) that they had just finished my sandwich & that the reason for the delay was no zinger chicken had been prepared.

I told her that is no excuse. It's the manger/shift leader or whatevers job to let the staff know to inform customers that an item may not be available at either the speakerbox or window.

I was not given an apology and ask for my money back.

I will never return to this location and I suggest that no one patronize this location until they are able to...

My experience was HORRIBLE I WOULD NOT RECOMMEND NOBODY COME INTO THIS ESTABLISHMENT NASTY AND DIGUSTING IN THE INSIDE LONG STORY SHORT. I order in the drive through about 2:00pm we order our food get our food I was not satisfied with my food when we got our food it was literally disgusting horrible tasteful like it shouldn’t have been served to a customer. Remind you I drive 20 min back over because I’m far from the kfc location I had to drive all way back to bring the food that wasn’t good . When I get there I had my receipt ready the manager was lounging around and in regular clothes and not attending to customers. After that I ask the lady that was at the register do she remember me from ordering in the drive through and she said yes so she called the manager over there. The manger came in regular clothes walking up to the register with a unprofessional and unwilling as Im trying to tell her what going on with the order the manger got really loud and really tasteless and rude all I did was want a refund for my food she started to cuss me about my order being messed up then her cook were being very rude and disrespectful these people should not have a job. Cook all outside hang out not doing their duty it just a utter...