Lion's Choice - Chippewa — Restaurant in St. Louis

Read whole post please: I love LC. Have been eating there since I could drive. Over 40 years. I was happy when this one was built. Typically LC Roast Beef is the bomb and makes Arby’s look like rubber. Tonight the wife and I went. The meal was two meals and I got an extra king beef. It was $36. That is what it is. The service was very good. The staff was friendly and we got our food fast. The place was basically pretty clean. The ketchup dispenser was a mess but it was not working right. Not a big deal. My issue was the food itself tonight. I ordered two king beefs. There is a picture of what they show. I know you never get what is in the picture, but at LC you usually get a nice thick Sammy. Look at the picture of what I received. That was roast beef mush with the amount of “meat” I would expect on a regular sandwich. Trust me I have ordered my fair share and know what I should have gotten. The buns did not have sesame seeds as they usually do. I think they bought hamburger buns from the grocery store. The bun was wet and soggy. Pretty gross. Then when I was eating the fries they were the same. I did not feel like saying anything would help or change anything. I also don’t like complaining because I am not a freeloader looking for some discount. Be aware at this location. You may not be getting what you pay for. I will try another location in the next few weeks and see if it is an LC thing and they are heading the way of Steak N Shake or is it just the one by my house. I am hopeful they are not going backwards because I really like the...

The experience i had here today was probably to remind me that stopping for fast food is not a great idea, but it was so over the top rude I had to warn others. I went through the drive thru with my kids after school and was greeted with "do you know what you want?". I asked for "just a quick second to decide" to which I got a "fine". After maybe a minute I said "I think we're finally ready if you are". No response. Waited a sec, nothing "hello?", no response, wait a sec, "hello?". Then through the speaker comes, "CAN YOU GIVE ME A SECOND?!?!" . Jump forward, no one at the window for a loooonnngg time, I should have driven away but I have worked in the service industry for a long time and didn't want anyone to get in trouble so we waited... then our order comes through the window with no words- I say "thank you" every time she hands me something, I get no response or words of any kind. I did ask for a side of horseradish and was shoved like 40 packets. Oh and our order was also wrong- 2 kids meals and a classic combo ordered, but I didn't even go back, she was clearly not having a great day or personally despised me and I was not feeling like dealing with the negativity again... I can't imagine everyone's experience will mirror my own, but maybe hit another...

I always feel bad leaving a less then stellar review but on multiple occasions this place has been not the best experience. I have been multiple times now and the food is always good enough, but it always takes a minute or two for someone to even come up to the register to take an order (it might be easier to just order online if I ever go again). When we came in it took a few minutes for someone to come to the register and there was an employee with their head down in the dining area- understanding they may have been on break I didn't think of anything till they took a drive through order on a headset from the dining area- Once we got our order taken we got the food pretty quickly. Overall I know that this location used to have a lot better service and experience which is to bad because I grew up on lions choice as a kid and loved it- but the food was good the experience just left more to be desired.

I would recommend maybe just having screens people can order on if their staff is not going to be available to take orders- this may save money on staffing and make the experience better...