New China — Restaurant in St. Louis

This is a hard review to determine. As far as the food goes it's excellent. One of the best Chinese places I've eaten. I've ordered pick up 5 times so far. All combination plates that cost $10 even. They come with ham fried rice, your choice of an entree, and either an Egg Roll or two Crab Rangoon. So far I've tried the beef and broccoli combo, which the gravy is beyond amazing. The only complaint I have about this dish is the broccoli both times were not cooked long enough, so the broccoli was too hard. All the combos have very large proportions and will fill you up, and even enough for two helpings with me. The second dish I tried was the ham Lo Mein combo. It was excellent and I have no complaints with it. The third dish I've tried is the sweet and sour chicken combo. I'm used to getting the chicken and sweet sour sauce separately, but this dish came with the sweet and sour sauce already dumped and soaked on the chicken nuggets. It actually was very good, even with a different spin on it then I'm used to. With all this said about the food here's where my review goes south. Every time I call to place my order the person on the phone is rude. They're also pretty rude in person. But then I realized something tonight as I was waiting in line to pick up my order. The patrons every time I've been in this restaurant have been rude and arguing with the employees over petty stuff. So, if I put myself in their shoes, I'd probably be pretty upset after 5 or 6 hours of abuse. The location of this restaurant would probably explain why the patrons are always starting trouble. It's not the safest or the best neighborhood in St Louis. I would definitely recommend eating here because their food is off the chain awesome. But, also expect to maybe wait a few minutes for the drama to unfold before you get waited on and...

The people there are a bit crazy. While waiting, the guy had charged someone for the wrong thing, the gentleman was being calm about it, trying to explain the miscommunication, and once the proper understanding was reached of what dude was trying to order, the guy that worked there was trying to argue with him, and told the gentleman ordering, that he, "said it wrong, and it was his fault." Then, when I went to grab my food when (my number was called), I headed to my vehicle, and was ✔️ my food to make sure everything was straight. Bout 5 seconds later I hear her come out, yelling (I guess she was looking for me), she just opens my passenger side door and grabs the bag of food out, while yelling, "That not yours!!", then slams it back closed, without any further explanation. Come to find out, she set someone else's food out after she called my number, but she acted like it was my fault. And, didn't apologize or anything. And when she gave me my correct order she threw it at me! You can all guess, after that experience, I'll never go back there...

Food was pretty good.

Problems i had:

Got my order wrong originally. Noticed when I got back to the house.

Called the store to ask about it 4 times....no answer.

Drive back to the store to inform them of their mess up. No responsibility taken, no apology, and not so much as a fortune cookie to compensate me for the troubles.

They overcharged me in taxes. The food sales tax in STL city is about 9.7%. But I somehow paid more than 13% tax on my first and second order of food. They also charged me an extra dollar for a box of plain fried rice. The only way I saw these over charges is because I demanded to see an "itemized receipt", which they won't give you automatically, and most people won't ask for unfortunately. These seem like small things, but I wonder how many customers are being hit with these hidden fees.

When I addressed these concerns with the manager, he preceeded to deny and raise his voice. But I did not escalate...