if I could give 0 stars for service, I would. The short Indian man was extremely rude. When I ordered my drink, he didn't let me even finish my order, he just ran away to make it. I wasn't sure if he was making somebody else's drink but just in case, I yelled out "With cream!" and when he came back I asked what was in the drink. He said regular milk. I told him "I can't have regular milk". Then he started yelling at me. And I replied back "Well, I said with cream while you ran away and you didn't let me finish ordering". Then he continued to yell at me. He was also yelling at the other customers that day. First of all, if he is taking orders he should let me finish making my order. I wanted to order more things as well and didn't get to because of him. And second, he should be asking customers what they want their drink with instead of assuming. And most importantly, don't yell at the customer. I understand tensions can rise high when it gets busy but it's not my fault it is busy. You are working at a Dunkin donuts inside of a large busy train station, you think it's not going to get busy? People are going to work, or getting home from work after an extended work day such as myself. I work at a clinic and it gets super busy with patients, I'm not yelling at them. Getting angry and taking your frustrations on others is not going to make anyone's day better. Never ordering from this location again. The station has another coffee place with much nicer people. I believe it is called Java Joe's or...
Read moreSo bagels at Dunkin Donuts are my jam. At this location, I have gotten a bagel about 4 times. Here's my thing: if you're located at a train station, go ahead and assume that people there are trying to catch a train and may be in a rush. Their customer service was fine by normal standards I am sure, but when my time is limited, their unhurried movements seemed extra long. They also give a very little amount of cream cheese on the bagels. I actually asked for more cream cheese, and they charged me extra, and then gave me what I consider a rather normal (not extra) amount of cream cheese - see pic. The bagels are fine in the morning (not soft like some DD locations) but are stale in the afternoon. For all of these reasons, I am giving a passing grade but not the...
Read moreThe worst Dunkin, I have ever been too. I ordered the same thing for 2 weeks trying to give them a chance. Today is it. The gentlemen interperted a Medium Unsweet Iced Tea as a Unsweet Iced Latte. I am not sure where the confusion was but the difference in money is like $2. Who cares about $2 but his attitude did it for me. I asked for a refund and he said NO. I said excuse me, this went on for a solid 8 minutes. Then finally his coworker took money out the tip jar and gave it to me. Again $2 but the attitude is the worst. If you don't want to work in a hot...
Read more