To the Panera Stamford Team,
I wanted to take a moment to express my sincere appreciation for the exceptional service I have received from your team over the past year. Each visit consistently exceeds my expectations, thanks to the meticulous attention to detail when preparing my order and the proactive communication about any necessary substitutions (such as a bread swap etc.).
One experience, in particular, stands out. After traveling up from NYC, I arrived at your location just 15 minutes before closing. While many teams might be eager to wrap up for the night, your staff greeted me with enthusiasm and professionalism, ensuring my order was prepared with the same care and attention as if it were the middle of the day. That level of dedication speaks volumes about the work ethic and commitment of your team.
A special acknowledgment goes to K. Torres, who consistently demonstrates the highest level of professionalism. Regardless of what kind of day I’m having, she has a way of making each visit a little brighter.
Experiencing such outstanding service from a team that is, in many cases, a generation removed (their early 20-30's) from nostalgic time when hospitality standards were higher; gives me great hope for the future. At the very least, it is a testament to the fantastic leadership and training provided by the management team.
As the saying goes, you receive the energy in this world that you put out—your team radiates positivity, professionalism, and care, and it does not go unnoticed. Hats off to all of you!
With...
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