Optimum — Local services in Stamford

I’m really disappointed, not so much in the connection once it’s working, but in everything that led up to it. It took over a week for a service technician to come fix my cable wiring, even though I was supposed to be online much sooner. The technician who finally came did a great job, but the turnaround time was way too long for a company that claims to be reliable.

I'm not someone who hands out one-star reviews lightly. Feel free to check my profile-out of all the reviews I've written, only one other ever earned a single star. I usually focus on positive experiences and don't bother posting when something just falls short. But in this case, I felt it was my responsibility to share. When I give one star, it means I'm not just disappointed, I'm genuinely frustrated and angry as a customer.

I wouldn’t have written this review if that was the only problem, but soon after installation, I started receiving relentless sales calls from what sounds like an overseas call center—trying to sell me services I never asked for. It’s constant, intrusive, and completely unnecessary.

Optimum may deliver decent internet once it’s connected, but the slow response and nonstop spam calls make it hard to...

Do not buy Optimum, Optimum will not fix outages they create.

Technicians working on another home on my street disconnected my service. After spending hours on the phone, they said they have no responsibility to fix any outages not related to their work order. I spoke to the technician who confirmed this all with me as well. There is no way to contact the technician to fix any issues another work order may cause to your home, you are completely, SoL

So from my understanding, a technician can work on a neighbors house, disrupt your service, and optimum will do nothing to compensate the customer nor make their technicians fix what they broke unless you want to wait up to 3 business days for...

I went in to this location with expiration that I was going to get harassed to buy a iPhone so I dreaded coming in just to exchange a non working cable box but to my surprise this was the first time in a long long time that I was able to get in and out with no harassments and it made my day because I understand the sakes man is just doing there jobs but it’s a such thing as over doing it specially if you asked once and was told no thank you then it becomes harassment but the salesman Joe B was the total opposite and they need more workers like him in the store because returning something shouldn’t become a nightmare to go in for fear of a worker not taking no for an answer be lucky we’re...