Domino's Pizza — Restaurant in State College

For some reason this specific Dominos location stores its pizza dough in a way that greatly compacts it. The result is that a majority of the pizzas delivered from there are largely thin and flat regardless of what crust type is ordered. Worse, since the crushed pizza dough is unable to rise while baking pizzas are regularly delivered with raw dough that wasnt able to bake as a result - creating potential health and illness issues. This is the only location in town that I have this problem with and it happens regularly when the online tracker says that the manager is making it.

Of all the Dominos locations I have eaten at, this one has been consistent only in being the worst of them over the last five or so years. Unfortunately it is the one that defaults to delivery to my home location. I have filed a number of concerns in the past and the manager has never responded to them. If you want dominos, dont order from this location even if it means you have to drive to the North Atherton store instead.

Below is a picture of my most recent "deepdish pan pizza" crust from this location. The dough is raw and it isnt edible. Im not going to make myself physically ill simply because this store cant follow basic...

Absolute worst customer service ever. The pizza is currently over 2 and a half hours late, I called twice. The first time, they didn't pick up. The second time, the girl on the phone told me (with literal crickets chirping in the background) that they're really busy right now and that the manager was 'too busy to talk to me.' First, the girl told me she didn't even see my order there, and that I mustve been mistaken and ordered it at another location... when the order was on my laptop screen right in front of my face with their address. Then, she proceeds to tell me it's already out on delivery so I can't refund it. She didn't even offer to give me a free pizza next time in common courtesy of how aggravatingly long I've waited.

Nobody should have to wait 2 1/2 hours PLUS to get ONE medium pizza, then further get denied a refund or a discount on next times purchase. Never ordering from this location ever again. Absolutely inexcusable customer service. Here I am... still waiting for a pizza I don't even want anymore.

Do yourselves a favor and NEVER...

If you’re looking to get dominoes in State College I’d suggest the one on North Atherton. They’re typically really great. I ordered from here tonight because it was closer to where I was and I’ve currently been waiting for a hour in my car past the time my order was due to be ready. I also was told 30 minutes ago id have my order in 20 minutes. I think a lot of people are upset. They’re backed up by at least 6 people who all have late orders and are waiting inside. The workers are not very adamant about getting the orders done, despite multiple people complaining. There was also no effort to refund any orders or make amends. My boyfriend has celiacs and we got a gluten free pizza and ofc we understand the risks with that but a common courtesy with allergy orders is a changing of gloves and there was no effort being made to avoid cross contamination. Ik it’s a fast food chain and I think the manager was trying, but the other dominoes in town is...