Cook Out — Restaurant in Statesboro

I’m not one to “bad review” a company- but this one definitely deserved it.

Almost every experience I have at this Cookout isn’t pleasant, but this visit has topped them all and definitely wasn’t going to let it go without a review.

On September 28th at 12:48 I decided to go to cookout for a slice of cheesecake and an order of chili cheese fries. I waited in the first lane for over twelve minutes as the other lane was moving along and no one was taking my order- after four vehicles orders were taken before mine, and no response at the speaker- I chose to drive around as there was no way to back up and get in the other line. When I got to the window, the cashier asked me to “drive back around so my order could be taken at the speaker, they aren’t able to take orders at the window, and the first lane’s speaker isn’t working”.

However, I kindly let her know there isn’t a sign to let that be known that the speaker isn’t working or a cone to block the traffic from using that lane.

She still refused to take my order, with an attitude- states that “their policy doesn’t allow for a sign to let us know that the speaker is down” and again asked that I drive around. I definitely was not going to drive around and wait again.. so I chose to leave, because at this point Cookout has wasted a half hour of my time and I didn’t want things to take a turn as I was already very frustrated and exhausted. The right thing to do in this situation is to apologize for the inconvenience and take my order as this is an issue their part- However it seems no one here has any common sense, respect, or courtesy. I would strongly recommend for the Statesboro Cookout to take a look at their night shift crew and make some changes. Not to mention they have shorted me on my change, not once but twice when paying with a $100 bill Not the...

I mean the food is sub par. It honestly is a hit or miss place. Sometimes the food is great, sometimes it is burnt/dry/and half frozen all at the same time. I am very curious on how the cooks manage to do that. The intercom sucks. You have to yell into it, and the person who is working it will most likely ask you to speak up several time, even if you are yelling. The people at the drive window do not put your food in a bag, and depending on who is working, it is a game of catch (this goes for food, drinks, and also money). Sometimes it is handed to you nicely, other times it is shoved at you. You should always be prepared or it will fall. Honestly I don’t really expect perfect service, I know what I am getting into when I come to cookout. Obviously the issues at this location will never change. So many bad reviews, and yet they all get the same auto generated message from “ the owner”. All the issues voiced in these reviews are still problems, so no one is listening anyways. Go to cookout, don’t go to cookout. Depending on the day, you might miss out on good food, or you might miss out on your drinks and food being thrown at you. Will you take the chance or will you play it safe. Will say the cheese bites are always pretty...

The whole night drive thru staff (from my experience & I go pretty often) is so RUDE! The food is good so of course i keep trying to go but those folks (mainly men the women who i’ve encountered are very patient & helpful) are MEAN. A previous time when i went at about 1am i repeated my order to make sure they had it correct & the man taking my order rushed me along when i asked if he got it his exact words “I sure did!” only for me to get to the window & find out he did not in fact have it. When i gave him my bag to check & see he dropped it on the ground & then looked at me annoyed & after a long day i just grabbed the bag since everything was inside wrapped & left! Then i go tonight & when the person comes on the intercom i give them my order (full of yes ma’ams, im souther raised it’s just a respect thing) only for the person on the other side to snap back & say “I’m not a ma’am i’m a sir” like okay? It’s an intercom not facetime i’m going off of a voice. It’s just a really abrasive vibe majority of the time & i understand everyone has stuff going on but you’re here to do a job & if no one has met you with rude behavior first there’s no reason to treat paying customers like this! Again, night crew drive thru,...