Chili's Grill & Bar — Restaurant in Stephenville

This place has really hone downhill over the years. If its not the incompetence of the hostess/waitstaff then its the kitchen. For the past year, every single time I order there has been something wrong with my food. From completely the wrong order to found something disgusting/dangerous in it. Not only that, but the quality of ingredients has gone from great quality to just about bottom of the line. Today I ordered a Grilled Chicken Caesar salad with ranch dressing instead of Caesar dressing. Upon receiving my salad it had likely been sitting under a heat lamp is the only reason I could possibly explain why the salad was like boiled spinach. But in addition it had pico de gallo and corn on it. The waitress asked if I would like my chicken on the side and I had said yes. This was not something that I asked for. This was something that she suggested offering to do for my place. The chicken of course came on top of the salad. I didn't want to pull a Karen so I started eating the salad even though it was very mushy and limp which is not very appetizing if you enjoy your salad. Which salad is one of my most favorite meals. But then I discovered the pico de gallo which was not a great combination. First of all, I don't have any allergies to pico de gallo or anything like that or anything in it. However something I truly do not like is onions. I do not like them at all. I'm 40 years old, I thought over the years that my taste would change, they have not. So I asked the waitress when she came back by if the salad was supposed to come with pico de gallo. And she said no it's not. She apologized and took the plate and said that she would be right back with the correct salad. I told her not to worry about it and just bring me a house salad in place of the chicken Caesar salad with ranch instead of Caesar. She said not a problem. She brought me the house salad and of course removed my prior meal and didn't charge me for the house salad. Which was nice. The only saving grace with this Chili's is the management skills in customer service. I would not say that their management skills that make this place good at running the restaurant. But I would say Management's ability to make up for their errors is beyond reproach. So if there's something that you just cannot get anywhere else but at Chili's. For my son that is the chocolate molten cake. So we have to go there when he is just really wanting one. But I definitely would not ever suggest getting the boneless buffalo wings. Their chicken quality is very poor. Very full of tendons and cartilage and fat. I'm extremely picky when it comes to chicken yes. But this was just absolutely awful. I've tried ordering it many times over the past several years and it is nothing like it was whenever I worked there in my twenties. Management has gone downhill as well as the employees. Has a lot to do with shallow leadership and ill-prepared management. This is my take on Chili's as...

April 20, 2025

We had take out Old Fashioned Burgers for Easter dinner today. They are favorites: a huge juicy hamburger with onion, lettuce, pickles, tomato, and mustard! We chose different sides and shared seasoned fries and asparagus. For dessert we usually choose the cheesecak with strawberry sauce, but it was not available, so we chose the chocolate molten cake with caramel and chocolate sauces over vanilla ice cream! I used the online ordering system that is easy to use. It gives choices for pick-up or delivery and time options. We chose pick-up and our order was ready as soon as we arrived. The online order system allows for adding a suggested or custom tip and a possibility of rounding up your total by donating the difference to a whole dollar to charity. Payment through the online system saves time when picking up the order. The food is always excellent! The hamburger was just off the grill, the fries were crispy, and the asparagus was firm and not over cooked! The chocolate cake was large, generous, and delicious! A wonderful take out lunch! _ _ _ ____. ____. __

This review was from a couple ofyears ago: Great food! Always Great service!

Chili's adheres to the COVID safety space requirements between tables and customers. Cleanliness and sanitation is obvious.

The food is always excellent. The Honey-chipolte ribs were exceptional! The sirloin 6 oz. steak was great, tender and moist!! This time the reward was the chocolate molten cake for our free dessert. Always generous and always wonderful!

We often do the "$25 for two" meal. It has salads or appetizers, entrees, and cheesecake or just-baked chocolate chip cookie with ice cream for dessert. Delicious!

The servers always show courtesy and kindness. They are always attentive and very responsive to requests.

The take-out desk is always very busy and the attendants are quick, careful, and kind.

We are returning Returning...

Was a great time with friends. Besides the girl spilling all of our food except one plate. Everything else was a goner. I felt bad for the girl. But you should know how gravity works and if there is more on one side it will tilt. And brocolli and pasta flew.at my husband didn't land on him because he jumped in my lap. Besides that we had a great time. Glad the manager made it right with our food and drinks. Each couple got a cheesecake and a meal off their ticket. Overall interesting night. But not a 5 star because of the incident.

Well they lost another star. Update went back today because we were hungry. And well I had the worst experience again. The waiter only visited our table three times and didn't come back to check after we got our food. He left us alone for 25 min. Flirting with the other waitress checked other tables not ours. Finally he came over and I told him my corn on the cob was still frozen. So I hadn't eaten that. Disgusted with my frozen corn and we didn't get a refill for our drinks so I asked for cheesecake because I was not going to pay when I didn't get the whole meal. I was going to ask for a manager but he touched the frozen corn and felt it was frozen. I tipped a $1 because the service was just as bad as the corn. I think he said his name was Alex. That's what my receipt says. I will not go back. But second time getting q cheesecake free...